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Allina Health System Patient Accounts Resolution Representative Associate in Minneapolis, Minnesota

Date Posted: September 22, 2021 Department: 16001161 Revenue Cycle Management Customer Service Shift: Day (United States of America) Hours Per Week: 40 Union Contract: Non-Union Weekend Rotation: None Job Summary: This position resolves concerns related to patient balances on their accounts. He/she relieves overall outstanding accounts receivable related to patient balances by collecting payments, offering financing options, and ensuring accurate third-party billing when appropriate. Job Description: Principle Responsibilities Resolves concerns related to patient balances on their accounts. Handles inbound calls. Routes accounts for review and resolution. Provides accurate information and facilitates resolution to the customer and third-party inquiries while representing the organization. Reviews and analyzes account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately. Administers patient mail. Other duties as assigned. Job Requirements High School or GED required Less than 2 Years call center experience required or Less than 2 Years medical billing experience required or Less than 2 Years medical insurance experience required or Less than 2 Years collections experience required Leadership Capabilities See the Big Picture: Know where we are going as an organization. Use sound judgement and critical thinking to make good decisions that support our mission. I know where Allina is going and how my role fits into this picture I capture important lessons and share them to foster innovation I am good at anticipating the implications of my decisions I understand and apply the disciplines of continuous improvement Inspire Greatness: Inspire others by connecting their purpose to the broader mission. Lead others through change and celebrate success. I help my team connect to the broader mission I see and fulfill my role in motivating the team around me I celebrate success and help my partners see what is possible with change I call out and address unexpected roadblocks or problems Foster Learning and Growth: Role model growth, ongoing development and self-care. Empower, coach and encourage others to be at their best selves. I role-model self-care and ongoing development I share my knowledge and coach others to foster growth and success I demonstrate enthusiasm for learning I candidly advocate for the resources I need I support my colleagues in their development and growth Deliver Excellence: Set and align clear goals, measure results, and continually improve safety, quality, experience, and innovation. I take ownership of outcomes and fulfillment of goals I facilitate adjustments to assure positive results I work with a sense of urgency, concern and determination I use well-grounded approaches to create sustainable solutions repeatedly I engage and foster improvements to impact safety, quality, and efficiency Succeed Together:Connect with others authentically. Recognize the value of each individual and seek diverse points of view. Collaborate to succeed together. I consider how decisions might impact my colleagues I am generous in my commitment to supporting the needs of my partners I respect others' opinions, praise good work and encourage all team members to be involved I seek common ground and work to create mutually beneficial outcomes Functional Competencies Analytical Thinking: Uses basic logic and common sense to arrive at solutions. Collaboration: Develops partnerships with internal team members. Communication Skills: Able to communicate well in straight-forward situations. Company Knowledge: Understands his/her own job and how the role interacts with his/her team. Functional Knowledge: Knowledgeable about his/her specific job. Problem Solving: Completes routine and repetitive tasks where tasks are straightforward. Physical Demands Sedentary: Lifting weight Up to 10 lbs. occasionally, negligible weight frequ

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