Shire Jobs

Overview This is a remote role that may be hired in several markets across the United States. This position is responsible for planning and project management, complex problem resolution, and advanced production support for the Bank's systems infrastructure. Provides expert guidance and mentorship on system technical support, maintenance, and enhancement. Leads the administration of software and hardware that supports customer sales and service applications. Installs, automates, and tests infrastructures for continuous improvement. Monitors overall systems performance to identify potential issues and tune appropriately. Addresses failed components or technical issues and provides resolution. Oversees the work of less experienced associates and serves as a technical resource to wider business unit. Responsibilities Technical Support - Leads technical support and service in the installation and testing of software, patches, and upgrades to system products. Resolves complex problems and failures that occur in assigned products and technical facilities. Responsible for administration, communication, and documentation throughout technical support activities. Designs, implements, and maintains processes related to daily backup, recovery, data security, and other disaster recovery functions. System Testing - Coordinates testing with application support staff to determine function, results, stability, performance, and resource consumption. Verifies the successful implementation of software, patches, and upgrades. Performs a variety of planning and technical activities to ensure resource availability. System Enhancement - Works to continuously monitor and improve systems, processes, and related technical infrastructure. Improves technical effectiveness by automating tasks, and utilizing programming or scripting to perform support duties. May utilize SMP/E, Iebgenr, Iebcopy, Rexx, Korn shell programming, Perl, Batch, FTP, Telnet, Netview, PowerShell, Python, Windows, Linux and AIX administrator functions, Quest, depending on the platform. Technical Expertise - Maintains a strong knowledge base through ongoing research and education. Communicates effective and clear technical information to associates, vendor support personnel, and internal clients. Manages special or advanced technical projects. Provides guidance, mentorship, and leadership to less experienced associates in the work group. Qualifications Bachelor's Degree and 6 years of experience in Systems engineer and systems programmer OR High School Diploma or GED and 10 years of experience in Systems engineer and systems programmer Preferred Education: Bachelor's Degree Preferred Area of Experience: Windows Server, Red Hat Linux, AIX, Mainframe License or Certification Type: Microsoft Preferred, VMware Preferred, Red Hat Preferred, DevSecOps Preferred, Mainframe Preferred Skill(s): Exposure to mainframe, desktop, Windows and UNIX system support, Exposure to Server Virtualization, Exposure to Configuration Management and automation (Puppet, Chef, Ansible, Teraform etc.), Mastery in Directory and Authentication services, Understanding of data warehouse architecture principles, Knowledge of BI or Enterprise Reporting Frameworks, Exposure to Business Continuity Processes, Working knowledge of scripting languages such as PowerShell, JavaScript, Python, SMP/E, Iebgenr, Iebcopy, etc, Understanding of data flow, network interfaces, and protocols such as systems network architecture (SNA), Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and NetBIOS Extended User Interface (NetBEUI), Knowledge of relational database management system fundamentals and design principles, databases and applications tuning tools, and multi-platform programs such as DB2, SQL Server, and Oracle, Ability to be on call 24 hours a day, 7 days a week This job posting is expected to remain active for 3 days from the initial posting date listed above. If it is necessary to extend th s deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants. If hired in North Carolina or Minnesota, the base pay for this position is generally between $100,023 and 145,00. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment. First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits First Citizens Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles), color, religion, national origin, sex, age, disability, protected veteran status, sexual orientation, gender identity, genetic information, military membership, application, or obligation, or any other legally protected status.