Job Information
Robert Half Technical Support Analyst (Canadian French Speaker) in Minneapolis, Minnesota
Description
We are currently seeking a highly skilled Technical Support Specialist who is fluent in Canadian French and English. The successful candidate will have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to manage and lead teams effectively are essential skills to perform well in this role.
Responsibilities:
• Installation of multilayered solutions with precision and accuracy.
• Collaboration and communication with international teams to ensure the successful execution of tasks.
• Troubleshooting technical issues, ensuring swift and efficient problem resolution.
• Coordinating repairs of end-user products, demonstrating exceptional product knowledge and customer service skills.
• Directly interfacing with end users to ensure their technology-related concerns and queries are professionally addressed.
• Managing communications across various platforms including calls, emails, and web portal support in CRM, and thoroughly documenting interactions.
• Assisting field technicians, providing troubleshooting support for all products.
• Contribute as a united team member, working diligently towards reducing ticket counts to manageable levels.
Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).
Requirements
• Minimum 2 years of experience in a technical support role.
• Proficient in French Canadian & English languages, both verbal and written.
• Excellent problem-solving and critical thinking skills.
• High level customer service skills.
• Ability to work in a fast-paced environment.
Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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