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Memorial Healthcare System Representative - Collections: MPG - Business Office in Miramar, Florida


Uses a variety of collection techniques to collect outstanding balances on patient accounts.

Detailed responsibilities:

  • Locates and notifies responsible parties of delinquent accounts by mail and/or phone to solicit payment.

  • Collects payments from state and federal agencies, commercial insurance companies, third party organizations and other responsible parties and posts payments to proper accounts. Enters adjustments to accounts as appropriate.

  • Contacts appropriate organizations to identify and resolve account collection problems for maximum collection results. Initiates payment plans with responsible parties or refers to collection agency.

  • Maintains record of collections activities and status of accounts. Prepares letters and reports as required or requested.

Competencies and skills:


  • STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

  • CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.

  • ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.

  • RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

  • ACCOUNTS RECEIVABLE FOLLOW-UP: Resolves denials of payment and incorrect payments from insurance carriers.

  • BILLING: Processes accurate payor claims to ensure timely reimbursement.

  • COLLECTION ACTIVITY: Collects and adjusts past due balances.

  • ACCURACY: Completes work assignments within established quality and/or quantity standards.

  • ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.

  • EFFECTIVE COMMUNICATION: Communicates effectively with various audiences using the most appropriate method for the situation.

  • PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.

  • ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.



  • High School Diploma or Equivalent


Other information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required to type 35 wpm.

Required Work Experience: None required.

Working conditions:


  • Keyboard Entry 80.00%

  • Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%

  • Pushing or Pulling 0 - 25 lbs Non-Patient 60.00%

  • Repetitive Movement Hand/Arm 80.00%

  • Sitting 80.00%

  • Standing 80.00%

  • Walking 80.00%

  • Audible Speech 80.00%

  • Hearing Acuity 80.00%

  • Depth Perception 80.00%

  • Seeing - Far 80.00%

  • Seeing - Near 80.00%

  • Computer Monitor 80.00%

Organizational Profile:

Memorial Healthcare System, consisting of 6 acute care hospitals, a nursing home, outpatient facilities, home health services and physician practices, provides quality, comprehensive care to the residents of the surrounding communities. We invite you to join one of the nation's leading healthcare systems, recognized for use of advanced technology and clinical informatics.

Memorial Support Services provides a variety of business services to support our facilities. The main offices are located in Miramar with satellite offices located throughout our system.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.