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Aston Carter Patient Access Representative in Mission Viejo, California


Activate patients in the system of record upon arrival on the date of service and assist patients and customers in navigating throughout the hospital facility.

Verify patient insurance; read and understand responses from automated financial clearance tool and take appropriate action, including referrals to Patient Access Specialist or Financial Counselor, as appropriate.

Ensure that required/applicable forms and documents are presented and explained at time of registration (e.g., Patient Rights and Responsibilities, Advance Directives, - ---Important Patient Information, etc.).

Obtain all necessary patient signatures at time of arrival.

Perform collections and cashiering functions when appropriate.

Ensure that financially cleared patients go directly to the area of service in order to receive treatment; refer patients to Financial Counseling when appropriate.

Obtain all information necessary to perform benefits verification for unscheduled visits.

Coordinate with bed placement and ensure appropriate patient type and status changes are performed in a timely manner.

Confirm and document insurance eligibility of patient coverage benefits, including coverage limits, number of days, patient responsibility, effective dates, and follow-up with patient and/or referring physician office in the event of failed eligibility.

Daily focus on attaining productivity standards; recommend new approaches for enhancing performance and productivity when appropriate.

Coordinate discharge processing with financial counseling, Case Management, and clinicians.

Assist patients with on-site customer service functions (e.g., billing, medical record, and collection inquiries) by coordinating with other revenue cycle functions and departments.

Collect, log, and store patient valuables in accordance with SJHS security policies prior to patient service.

Act as a knowledgeable resource on Registration and Financial Clearance functions for department staff. (e.g., answer account questions, assist with new staff training, etc. Serve as the ambassador between the hospital and all patients and visitors, promoting a customer-friendly environment.

Review own work for accuracy and completeness prior to end of shift.

Meet productivity, point of service collections, and quality goals/standards


customer service, Patient registration, Data entry, Medical terminology

Additional Skills & Qualifications:

  • 2+ years of healthcare experience working with patient access or registration (Preferred)--> hospital or physician related (hospital/provider preferred)

  • Customer service is a MUST - candidates will be interacting with internal employees from physicians to C-Suite Executives

  • EPIC experience HIGHLY preferred

  • They are open to hiring individuals without experience as long as they are compassionate individuals with good customer service experience since they will be the first point of contact for patients coming into the hospital.

    About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email ( for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.