Job Information
Citigroup Payments Operations Risk & Control Program & Governance Manager in Mississauga, Ontario
The Payments Operations Risk & Control Program & Governance Manager will be responsible for the successful execution of multiple high priority programs across Risk & Control in TTS Operations. The role will enable TTS to align with the enterprise-wide risk transformation approach creating consistency and efficiency across the bank. This important role will partner with Operations and Technology to ensure continuous alignment and drive systemic control uplifts across our payment processing applications. The Program manager will provide critical risk oversight throughout the program lifecycle from scoping, design, implementation, through to sustainability phases. The role will establish governance structures and frameworks to ensure completeness, prioritization and delivery of strategic programs at agreed timelines. Excellent communication skills required to negotiate across all levels of the organization. Supporting a wide range of sponsors and stakeholders for the purposes of providing status updates and ensuring that all programs are meeting key milestones and success criteria.
Responsibilities:
Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
Lead comprehensive risk challenge at all program phases. Develop and maintain relationships across Risk Management, Operations, Technology, Transformation, Central Control and lines of defense to ensure appropriate management of Operational Risk processes.
Develop clear rationale and prioritization to support investment decision making. Collaborate with stakeholders to ensure scope is clear and deliverables and timelines are well defined and agreed by all. Ensure changes in scope are documented and approved as per the agreed governance model.
Develop and maintain a detailed end to end program plan, defining the execution tasks, timelines, and dependencies, of the program. • Define clear roles and responsibilities across the program to ensure that all tasks within the project have clear accountability.
Maintain the program cadence. Monitor program progress and set deadlines. Prepare senior management reporting and discussion materials to provide transparency and drive timely decision making.
Leads the identification and drive resolution of issues, including those outside established program of work with stakeholders to ensure project scope definition. • Meets business objectives and work with program sponsor to ensure business case/cost benefit analysis is in line with business objectives and creates/maintains KPIs and KRIs associated to business goals.
Monitor sustainability post implementation. Track impact and benefits of uplifts, identify issues and work with stakeholders to resolve.
Assists program team in negotiating for resources owned by other departments in order ensure the program success.
Fostering a culture of operational risk awareness and ownership across the organization.
Provide in-depth and sophisticated analysis when defining problems and proposing solutions.
Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:
10+ years of relevant experience, and a minimum 6 in Risk Management positions
Financial Services, Markets or Banking background preferred Prior experience in Core Operations, Operational Risk Management, Risk Assurance, Risk Consulting, or Process Management roles. (preferred)
Solid proven experience in Portfolio or Program Management. Ability to operate at different levels: to analyze issues, synthesize them. Develop themes. Understand risks, translate lessons learned into actions.
Ability and willingness to adapt to a fast-moving change environment. Strong communicator, written and oral across all levels of the organization, with ability to deliver succinct messages to senior sponsors across the firm.
Resilient and results oriented, with the ability to influence positive outcomes and deliver best class governance and controls.
Team player able to bring together wide range of individuals in pursuit of execution and progress.
Creativity. Adaptability, Drive and decisiveness to enable fast decision making, minimizing debate.
Ability to clearly define roles and responsibilities delegating to the appropriate team members. Forward planning, and problem avoidance and solving skills. Leadership to drive execution while able to minimize tension and ensure the team operates efficiently.
Education:
- Bachelor’s/University degree, Master’s degree preferred
Job Family Group:
Risk Management
Job Family:
Operational Risk
Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.