Job Information
Consumer Direct Care Network Program Manager in Missoula, Montana
[JOB SUMMARY [The Program Manager manages daily operations of Consumer Direct Care Network programs to support company strategic anchors and thematic goals. Successful candidates will promote cohesiveness in the office environment. [ [JOB DUTIES]{lucida="" console",="" sans-serif"=""}]{lucida="" console",="" sans-serif"=""}]{lucida="" console",="" sans-serif"=""}]{lucida="" console",="" sans-serif"=""}
- Manage compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules
- Manage daily intake and referral processes, local payroll processes, and AR processes to ensure positive business growth and development
- Manage the provision of continuous excellent service to clients, employees, and 3rd party organizations including MCOs
- Manage staff training and provide organizational leadership
- Improve the economic standing of the program
- Promote cohesiveness in the office environment
- Manage day-to-day operations and client advocacy
- Collaborate with stakeholders regarding delivery of services
- Manage program score card, dashboard, and key performance indicators
- Comfortable with public speaking
- Communicate effectively
- Manage compliance with applicable legal requirements, standards, policies, and procedures
- Manage advanced reporting
- Demonstrate dependability
- Demonstrate effective problem-solving and decision-making skills
- Exhibit computer efficiency
- Manage complex service programs and special projects
- Identify and implement process improvement efforts
- Manage special projects including, but not limited to:
- Annual review of policy and procedures
- Annual review of standard operating procedures
- Annual satisfaction survey
- Large-scale enrollments and transitions as needed
- Maintain necessary skills and knowledge to coordinate workflow
- Manage marketing of services to referral sources
- Participate in, and assign, professional development and training activities
- Prioritize and multitask effectively
- Provide excellent customer service to internal and external clients
- Recruit, hire, train, and supervise employees
- Represent company at stakeholder meetings, health fairs, and provider fairs
- Manage deliverables and ensure timely completion of projects
- Travel within the assigned geographic area as required
- Manage client enrollment, assessments, and supervisory visits
- Manage the development of the service/support plan and budgets
- Manage Customer Relationship Management (CRM) database to ensure it is updated accurately and in a timely manner
- Manage payroll, authorization, and AR operations for the program
- Bilingual preferred in various locations
- Other duties as assigned
[ [QUALIFICATIONS]{lucida="" console",="" sans-serif"=""}]{lucida="" console",="" sans-serif"=""}
Bachelors Degree