Job Information
Comfort Inn University Missoula Hotel Night Auditor in Montana, Montana
The Comfort Inn University in Missoula is looking for a detail-oriented Night Auditor/Front Desk agent (2-5 days a week) to join our team! The shifts available are five Night Audit shifts, 11pm-7am - other front desk shifts may be available if interested 7am-3pm & 3pm-11pm, up to 5 days per week.SUMMARY: The Night Auditor is responsible for nightly balancing hotel charges and expenses for the hotel operation, as well as showing sensitivity and respond to all guests needs safely and promptly to ensure complete satisfaction.DUTIES AND RESPONSIBILITIES:- Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer- Provides superior service to our customers (internal and external) at all times and follow the company’s etiquette guidelines as mandated in the employee handbook- Audits and balances room revenue, food and beverage revenue, cashier reports, guest and house accounts, telephone revenue and online reservations.- Completes and transmits daily management/accounting reports and support documentation; transmittal of credit card batches- Acts as hotel system/operation and emergency liaison during night hours and perform all guest service functions- Runs various computer reports at the beginning and end of each shift- Takes payments, post charges, enter amounts into computer, and balance accounts at the end of each shift- Answers a variety of questions from guests, and handle routine problems - referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members- Maintains knowledge of daily activities in and around the hotel/ resort area- Handles emergencies that arise when on duty alone, notifying appropriate personnel- Assists in general maintenance and inventory of Front Office equipment and supplies- Performs other related duties as assigned by managementSALARY: $19-20 HRHOURS: Full Time or Part Time Available 11pm-7AM - Weekends required.BENEFITS:- Medical, Dental, and Vision Insurance- Voluntary Short-Term and Long-Term Disability- Company paid Basic Life and AD&D Insurance- 401(k) with Company match- Paid Time Off and State required sick pay- 8 Paid Holidays- Hotel discounts by brand- $250 Signing bonus following 90 day evaluation in good standing.