Job Information
Conduent Credit & Collections Services Associate IV in Montego Bay, Jamaica
• Monitors all stages of delinquent accounts, implements collection procedures and accepts payments.
• Responds to inquiries from customers.
• Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.
• Receives/places calls or send letters to customers to resolve billing or invoice issues on delinquent accounts.
• Reviews and makes recommendations regarding bad debt or write-offs.
• Acts as a team lead by monitoring calls, auditing accounts, and developing skills of lower level employees.
Typing Speed Requirement 20WPM