Job Information
MSys Inc. Incident and Problem or Project Manager - Hybrid in Montgomery, Alabama
Job summary:
Title:
Incident and Problem or Project Manager - Hybrid
Location:
Montgomery, Alabama, USA
Length and terms:
8 months with extension - W2 or C2C
Position created on 09/25/2024 03:43 pm
Job description:
* Webcam interview 8 months with extension Hybrid**
* Due to security reasons USC and GC candidates only *
Experience Required:
2/3 years of work in Incident Management, Problem Resolution, and/or Production Support activities.
3/5 years experience in Information Technology or a closely related field, with a focus on incident management, problem management or service operations.
Bachelors degree in computer science or IT related field
Experience with ServiceNow
Exposure to Agile Methodology
Experience working in an environment with multi vendors during system upgrade
Skills Required:
ITIL Release Management Methodology
Strong ITSM Process dept and breadth for Incident management functions
Incident/Problem management tool sets
Incident Management Basic Skill Set (Investigation, Classification, Diagnosis, Resolution, & Recovery)
Software development lifecycle
Advanced leadership and conflict management skills
Strong problem solving, critical thinking and decision making skills
Expert knowledge of IT best practices, policies and regulations
Ability to translate technical jargon for non technical audiences.
Effectively communicate between stakeholders, developers, testers, project managers, program managers and executives
Active listener
Industry practices related to Service Management and Lifecycle
Skills Preferred:
ServiceNow ITSM platform knowledge and experience
Project management skills, including organization, planning, time management and prioritization.
Clear understanding of client/server technology and network architecture
Operational, Helpdesk or support background
Leadership and Team Management Skills
Adaptability and Flexibility
Time Management and Prioritization.
Contact the recruiter working on this position:
The recruiter working on this position is MANOJ Kumar Akkapelly(Raghu Team)
His/her contact number is His/her contact email is manojk@msysinc.com
Our recruiters will be more than happy to help you to get this contract.