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Summary The Patient Support Services Department is seeking a Lead Medical Support Assistant who has experience working in a health care setting with direct contact with patients. The ideal candidate has experience using electronic medical records and appointment scheduling systems, creating staffing schedules and assigning work to staff, is skilled at clearly communicating information verbally and in writing, and has customer service experience and the ability to anticipate and resolve problems. Responsibilities As a GS-0679-08 Lead Medical Support Assistant, your duties will include, but are not limited to, the following: Distributing balanced workload to staff and ensuring work is completed according to established standards. Providing on-the-job training to new and existing employees in accordance with established procedures and practices. Entering patient information in an electronic medical record and/or patient scheduling system. Monitoring work performance and the quality of work. Creating and modifying staffing schedules as needed. Requirements Conditions of Employment Qualifications You qualify at the GS-08 level if you meet the following qualification requirement: You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-07 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: using an electronic medical record system and electronic appointment scheduling system; creating and modifying staffing schedules and assigning work to staff in a health care setting; and communicating information clearly to patients, visitors, and staff verbally and in writing, requiring direct contact with patients. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. To determine your qualifications and referral status, we may review your resume and supporting documentation and compare it against your responses to the vacancy questionnaire. Ensure you support your self-ratings with the information you provide in your application. We may verify or assess your qualifications at any time. Inflated or unsupported qualifications may affect your rating. Any misrepresentation or material omission of facts may be sufficient cause to end further consideration of your candidacy. Persons listed as knowing your past accomplishments or experience in your application may be contacted for verification purposes at any time. Verification may, but need not, begin before receiving an offer. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12441883 Education Additional Information This position is designated as an "emergency essential" position and the selected candidate will be considered an "emergency essential" employee and will be required to be available, ready, willing, and able to report for duty under all circumstances (e.g., inclement weather, government closings and holidays, lapses in appropriations, non-emergency and emergency situations) for operation 24 hours a day and 365 days per year coverage. A one-year probationary period may be required upon selection/placement. At the supervisor's discretion, this position may offer work schedule flexibilities: telework. We may make additional selections for similar positions across the National Institutes of Health within the local commuting area(s) identified in this vacancy announcement. By applying, you agree to have your application shared with any interested selecting official(s) at NIH. Clearance of CTAP will be applied for similar positions across NIH. The National Institutes of Health participates in the USCIS Electronic Employment Eligibility Verification Program (E-Verify). E-Verify helps employers determine employment eligibility of new hires and the validity of their Social Security numbers. The NIH maintains a tobacco free work environment and campus. Must be able to perform the essential duties of the position, with or without reasonable accommodation. Visit our Applicant FAQs page for helpful information on the application process. Visit our Total Compensation page and this sample for a detailed look into the benefits, awards, leave, retirement, and other incentives employees may receive as part of a rewarding work environment.