Job Information
Nestle E-Commerce Manager in Montreal, Canada
Position Snapshot
Business area: Nespresso
Location: Montreal, QC located at 300 Léo-Pariseau, suite 2300 Montréal, QC Canada H2X 4B3;
Hybrid Position
A little bit about us
Our story began 30 years ago with a simple but revolutionary idea: to create the perfect cup of coffee. Nestlé Nespresso has become an international benchmark for the highest quality coffee and an iconic symbol of refined elegance.
We are now present in over 60 countries and our team has grown to well over 10500 employees. Nespresso Canada continues to drive momentum and innovation in its market segment, and in North America, we're just getting started.
What to Expect:
While managing a team, you will be responsible for the key growth accelerator channel driving the targeted business results and customer experience by implementing omni and channel specific activation plans, campaigns and new global features and services, enable a step-change in end-to-end customer personalization, and grow overall digital capability in the and B2C market.
A day in the life:
Define the e-commerce market strategy and drive business and customer experience targets:
Accelerate on-line acquisition of B2C customers, and consumption of club members with omni and or channel specific strategies
Implement and automatize dashboards to have thorough and regular insights on the website performance and the online campaigns
Leverage internal and external data, insights and recommendations provided by the CRM Data & Insights and the e-commerce Analytics team to continuously improve strategies and activities
Elevate the Nespresso digital experience and build personalized, scalable on-line customer journeys operations:
Drive the day-to-day back-end management of digital boutiques (nespresso.com B2C website and App + B2B)
Ensure platforms are compliant with cross-functional requirements
Optimize back-end performance of digital channels by collaborating with IT, CRC, Marketing and Supply Chain stakeholders
User Experience:
Drive and continuously improve the digital path to purchase and ensure a best-in-class digital consumer experience through optimized purchasing paths from call-to-actions to landing pages and leading test & learn activities
Design and execute the personalization roadmap for the market, based on data from the e-commerce analytics, CRM and Marketing team.
Work hand in hand with CRM to leverage upcoming Martech platform (tools and technologies to automate, personalize, and A/B test)
Role Requirements
Bachelor’s degree or College Diploma in Business Administration, Marketing, Digital Marketing, Communications, Ecommerce or equivalent
Bilingualism in English and French language skills are a requirement, as this position requires collaboration with stakeholders across the Canadian market and or worldwide.
10+ years of experience in a corporate environment with a digital marketing and sales background or similar position.
5+ years of people management experience leading and managing cross functional teams
Experience with managing E-Commerce Operations, Digital Marketing, and Web Analytics in B2C market
Preferred Skills
Ability to build relationships with colleagues internally and externally
Capable of managing complexity, manage multiple initiatives and meet deadlines
Thrives in ambiguous and fast-paced environments
Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Four weeks of Vacation and Six personal days (Personal Paid Holidays)
Flexible and hybrid work arrangements
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Free Nespresso Coffee Machines and $100 monthly coffee credit
Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
What you need to know
We will be considering applicants as they apply, so please don’t delay in submitting your application.
Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.
If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.
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