Job Information
Gentiva Business Services Specialist in Mooresville, North Carolina
Our Company
Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.
Overview
We are looking for a Business Services Specialist to join our team. This position reports to the Business Services Manager and is responsible for providing various levels of phone and email-based customer service support to skilled nursing facilities business offices and for designated internal functional areas, including, but not limited to HR, Payroll, Billing, and AP. This is a customer-focused position that develops and utilizes documented functional knowledge to provide timely and accurate responses to employee and external partner inquiries.
About You
This position is for a person who likes to solve puzzles and provide answers to others by applying their knowledge and following best-practice standard procedures. A positive person who is driven to provide strong customer-service through accurate work, thoughtful communication, and timely follow-up.
Skilled nursing (snf) business office and/or Medicaid knowledge is a plus
Displays detail- and deadline-oriented work ethic with the ability to prioritize and multi-task
Capable of being flexible in each days workload and responsiveness to changing business needs
Ability to work with confidential information
Confident to work independently
Ability to communicate clearly
Is a role-model to other team members, encouraging continuous improvements and high levels of customer service and adherence to procedures
Shares information with team and supervisor to improve overall team performance
Can admit mistakes and take action to avoid repeating them
Exercises professional judgment and demonstrates good problem-resolution skills
Very comfortable working with multiple online and computer applications
Quick to learn and apply new knowledge
Effectively processes and integrates time-sensitive information from multiple sources
Provides exceptional customer service in a live operations or call center environment
Demonstrates commitment to following written processesBachelor’s degree or minimum of three years of work experience
Bachelor's degree or minimum of three years of work experience
We Offer
Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
Competitive Salaries
Mileage Reimbursement
Professional Growth and Development Opportunities
Legalese
Employee must meet minimum requirements to be eligible for benefits
Where applicable, employee must meet state specific requirements
We are proud to be an EEO employer
We maintain a drug-free workplace
ReqID: 2024-102492
Category: Customer Service/Support
Position Type: Full-Time
Company: Gentiva
Type of Service: Hospice Only