Job Information
Core & Main LP Manager, ISS in Moravia, New York
Manager, ISS
Job Summary
Manage the day-to-day operations of the inside sales function. Ensure customers and outside sales staff receive prompt and efficient service. Primarily by phone, places sales orders, requests sales quotes, inquiries about product availability, and asks other sales/service related questions. Provide high level customer service while maximizing sales and gross profit. Maintain profitability through report analysis, identification of trends, identifying problems and implementing solutions. This position requires operation of a Company Vehicle or a Personal Vehicle and such operation is done consistently more than 20% of the average work week. If selected for this position, Core & Main will run a Motor Vehicle Record (MVR) report. A requirement of this position is an acceptable MVR report.
Major Tasks, Responsibilities and Key Accountabilities
Reviews estimates, quotes and sales orders written by the inside sales staff. Observes and evaluates work performance staff, provides instruction and assigns duties. Administers guidelines for consistent quoting. Follows-up with customers to ensure satisfaction. Ensures staff receives adequate training in computer systems, sales and operations SOPs, product knowledge, and sales techniques. Assist staff in resolving problems associated with customer service, product availability, price, product warranty and product delivery.
Creates PO's using line disposition. Follows up on all sales orders, back orders, and special orders to ensure full shipment. Reviews the Back Order Report daily and expedites any pending back orders. Researches and prepares sales orders and quotes for customers and outside sales staff according to specifications and information provided. Provides reliable information regarding product specifications, product suitability, pricing and availability. Keeps outside sales staff informed about all business activity that has transpired with his/her account base.
Works the sales counter to serve in-store customers. Handles customer inquiries and problem resolution when an outside salesperson is not available. Contributes to add-on sales by maintaining a high level of product knowledge. Attends all assigned product knowledge meetings and workshops.
Preferred Qualifications Deep product knowledge and research skills. Basic knowledge of terminology used in the construction industry.
Pay: $59,656.63- $85,223.76/Yr.