Shire Jobs

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6745618

Position Description:

• Providing rooms for guests with or without reservations is the chief task of a Hotel Front Desk Agent. This includes servicing same-day reservations as well as pre-registered guests. The Hotel Front Desk Agent will provide information about available rooms and rates, furnish room keys and hotel information, and process payments. These duties also include checking guests out of the hotel.

Essential Job Functions may include the following or other duties as assigned:

• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests needs.
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services.
• Answer guest calls and record details of each conversation for future follow-up.
• Meet and exceed guests expectations by anticipating the services they might require and suggesting local venues.
• Maintain constant communication with guests in advance of weddings, corporate retreats and other in-house events to ensure were prepared for them.
• Report any accidents or injuries to senior management staff immediately.

Requirements / Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum Education: HS Diploma or GED.
• Minimum Experience Industry: Experience preferred, but not necessary.
• Minimum Experience Software: Must be comfortable using a computer.
• Must be able to interact successfully with all levels of staff, clients and vendors.
• Must be able to develop and maintain awareness of occupational hazards and safety precautions.
• Must be able to follow directions completely, accurately and consistently.
• Must have reliable transportation to and from the jobsite.
• Able to successfully complete Reference Check, Background Check, and Drug Screen.

Physical Demands:

• Frequently Reaching Overhead-Repetitiveuseof hands/arms.
• Grasping - Lifting up to 50 pounds.
• Carrying up to 50 pounds.
• Visual acuity to determine accuracy, details, and transcribe data.

Occasionally:

• Balancing - Pushing or Pulling- Lifting up to 50 pounds.
• Carrying more than 50 pounds.
• Continuously working indoors.
• Frequently working alone.