Job Information
Atlantic Health System IT Support Technician II in Morristown, New Jersey
We are seeking a dedicated IT Support Technician to join our team in providing exceptional technical support within our healthcare organization. The ideal candidate will possess a robust blend of technical expertise and soft skills, ensuring a secure and efficient IT environment while delivering excellent customer service. This may include diagnosis and troubleshooting of all organizational software, hardware, and mobile devices. They are an escalation point for level 1 techs. Position may be assigned to any Atlantic Health facility, and hours may be modified at the discretion of Information Technology Management as necessary to provide 24/7 customer support.
Responsibilities
Uphold our commitment to customer service excellence, acting as an ambassador of the department in a professional manner
Experience leading projects from inception to completion, ensuring timely delivery and adherence to quality standards
Strong knowledge of end-user computing, network-based PC/workstation systems, and hardware
Collaborating/mentoring with other members of the IT team to develop and implement new technologies
Follow Problem Management workflows to solve complex incidents and be a key stakeholder in problem resolution and knowledge sharing
Respond to requests for technical assistance, providing first level technical support and timely resolution or escalation of hardware and software issues
Ensure data security and compliance with healthcare regulations
Basic understanding application, and end user workflows
Strong consultative and communication skills
Strong analytical abilities and decisiveness
Responsible for maintaining and implementation of end user technology life cycle management processes including technology procurement, refresh, and disposition
Perform basic to moderate configuration and repair of end user equipment, peripherals and mobile devices
Responsible for partnering with the business units supported to understand the business impact of support issues
Restoration and migration of user data
Video Conference room equipment support and meeting support
Potential after-hours support requirements
Train end users on technology best practices
Respond to all email, phone calls and service assignments in a timely manner
Responsible for owning and supporting various applications in the CMDB
Responsible for managing assets information, validation and conducting audits in the CMDB
Associate degree (preferred) or equivalent work experience
Microsoft Certification(s), or other IT related certifications preferred
Networking: Basic understanding in networking concepts to manage the growing network infrastructure within healthcare facilities
Cybersecurity: Demonstrated skills in cybersecurity to protect patient information and healthcare systems
Cloud Services: Basic understanding of cloud services and virtual desktop infrastructures, such as VDI and Citrix, as healthcare moves more services to the cloud
Soft Skills: Strong communication skills to explain technical issues in layman’s terms and active listening to understand user needs
Continuous Learning: A commitment to continuous learning and adapting to new technologies and software updates
ABOUT US
At Atlantic Health System, our promise to our communities is; Anyone who enters one of our facilities, will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 20,000 team members. Headquartered in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:
Morristown Medical Center, Morristown, NJ
Overlook Medical Center, Summit, NJ
Newton Medical Center, Newton, NJ
Chilton Medical Center, Pompton Plains, NJ
Hackettstown Medical Center, Hackettstown, NJ
Goryeb Children's Hospital, Morristown, NJ
CentraState Healthcare System, Freehold, NJ
Atlantic Home Care and Hospice
Atlantic Mobile Health
Atlantic Rehabilitation
We also have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group. Atlantic Accountable Care Organization is one of the largest ACOs in the nation, and we are a member of AllSpire Health Partners.
We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:
100 Best Companies to Work For ® and FORTUNE® magazine for 15 years
Best Places to Work in Healthcare - Modern Healthcare
150 Top Places to work in Healthcare - Becker's Healthcare
100 Accountable Care Organizations to Know - Becker's Hospital Review
Best Employers for Workers over 50 - AARP
Gold-Level "Well Workplace": Wellness Council of America (WELCOA)
One of the 100 Best Workplaces for “Millennials” Great Place to Work® and FORTUNE® magazine
One of the 20 Best Workplaces in Health Care: Great Place to Work® and FORTUNE® magazine
Official Health Care Partner of the New York Jets
NJ Sustainable Business
EEO STATEMENT
Atlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.