Job Information
Atlantic Health System Medical Office Associate I, AMG Womens Heart Program, Per Diem in Morristown, New Jersey
Accountabilities:
Skills: Demonstrated interpersonal, written and verbal communication skills are required in order to serve a diverse customer base.
Demonstrated proficiency in the following, but not limited to: patient registration, appointments, scheduling, arrival appointments, EMR phone notes, indexing documents within EMR, telephone etiquette. Required Licensure, Certification
Prior experience working in a medical practice, customer service field, or administrative office setting. Medical Office Specialist II = 2 + years of experience in same or similar role.
Experience with reports and additional office functions. Machines, Tools, Equipment: Must operate standard office machines and equipment such as photocopiers, PC, fax, scanner, general office and communications equipment.
Makes appropriate decisions, using available resources, to achieve positive outcomes for patients, visitors, and staff in balance with sound business practice.
General oversight of front desk operations; resource to other Medical Office Specialists Problem Solving: Appointment Entry, E-mail, Insurance proficiency, cash collection and any additional training required Schedules, reschedules and cancels patient appointments and procedures within the department. Performs down-time procedures and take necessary actions.
Overtime and the use of staff sharing at other work locations may be required.
Phone Coverage: Answer, handle, phone calls in a timely and efficient manner. Utilize appropriate telephone etiquette.
Scheduling: Using general scheduling guidelines appropriately schedule patient appointments selecting appropriate visit type/length of visit.
May be required to schedule meetings for physicians.
Registration: Greets patient promptly upon arrival to practice.
Accurately collects and documents time of-service payments.
Required:
High school diploma or GED equivalent
Preferred:
prior experience in an office setting, medical practice or other medical office
- Experience managing reporting, surgical scheduling, managing authorizations and referrals, maintaining adequate supply inventory
Bachelor degree preferred
Knowledge: expert level knowledge computer systems.
Knowledge regarding medical terminology, insurance, Electronic Medical Records (EMR) preferred.