Shire Jobs

National Service Accounts

• Maintain complete awareness of the relationship between JF Petroleum Service and assigned national service accounts to assure customer satisfaction. This responsibility ranges from details of individual service work orders to major strategic initiatives. When necessary, calmly and rationally resolve problems by understanding root cause(s) and implementing corrective actions.
• Directly supervise a team of National Service Accounts Specialists.

National Remote Service

• Develop and maintain a network of subcontractors across the JF footprint that can be deployed to extend the reach of JF Petro Service beyond branch-based technicians in support of company objectives.
• As a specific type of service subcontractor, this position will manage Gilbarco Distributor Sponsored Subcontractor (DSS) relationships within the JF footprint.
• Serve as de facto service manager for National Remote Service (NRS).

National Service Accounts Senior Manager Job Responsibilities

• Assure that all supporting departments within JF Petroleum recognize the expectations of national service accounts and that they are prepared to fully execute their assigned duties.
• Be an advocate within JF Petroleum Service for assigned customers and assure accountability of internal resources (branches and service support teams) to serving the needs of assigned accounts.
• Monitor quality of service work performed (response time, first time fix, revisit resolution) and assist Regional Service Directors in planning corrective actions if needed.
• Manage large projects for assigned accounts that cross more than one branch, or individual projects of large scope within a branch.
• Collaborate with Project Estimators, Project Managers, Service Managers, Sales, Supply Chain and subcontractors in order that projects for assigned accounts are completed on time, on budget and in accordance with customer quality and technical expectations.
• Be proactive in communication between JF Petroleum personnel and key customer contacts by scheduling periodic business reviews during which all parties are informed of achievements, opportunities for improvement, and new business. Between scheduled reviews, make sure nothing falls through the cracks.
• Solve customer problems, make sure commitments are met and measure customer satisfaction. Manage customer expectations based on branch workload.
• Proactively identify opportunities for adding capabilities in the branches (through tools, equipment and/or training) that enable improved service and/or new services to customer sites.
• Work with Training and Technical Services teams to ensure they are proactively assisting in the support of assigned service accounts. Provide direct daily supervision of assigned national accounts specialists.
• Perform the duties of virtual Service Manager of National Remote Service. This entails subcontractor relationship management, work order review and approval for billing, and overall NRS PandL responsibility.
• Work with the Director, Subcontractor Management in ensuring administrative contract requirements (e.g. insurance, agreements) are maintained for all service subcontractors.
• Coordinate subcontractor purchase order activity with the SPO team to assure timely invoice processing.
• Coordinate DSS subcontractor parts and equipment sales with local and regional sales leadership.

Requirements

• Experience in building relationships and nurturing positive communication with customers
• 5-years experience working with retail fueling sites and dispensing equipment preferred
• 5-years experience in a leadership role with strong and proven leadership skills preferred
• High school diploma or GED required, College degree preferred
• Candidate must possess strong and positive relationships with petroleum contractors throughout the United States.
• Familiarity with ServiceMax, MobileTech or equi alent maintenance management system and knowledge of MS Office (Excel, Outlook, Teams)
• Conflict resolution and conflict management experience
• Possess excellent time management skills, ability to multitask and strong organization skills
• Proven communication skills and interpersonal abilities, including negotiation skills
• Associate degree or bachelors degree in business or a technical program preferred.

JF Petroleum offers:

• Competitive pay
• 401(k) with company match
• Paid time off
• Paid holidays
• Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
• Life insurance-company provided
• Bonus program eligibility
• Paid training for field personnel
• Uniforms provided for field personnel

*JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.