Job Information
Family Resource Home Care Caregiver Manager in Moscow, Idaho
Family Resource Home Care is a leading home care agency dedicated to providing high-quality, compassionate care to our clients in their homes. We specialize in personalized in-home care to help our clients maintain their independence and improve their quality of life. Our mission is simple - to improve more lives!
We are currently hiring for a Caregiver Manager to join our Palouse branch, located downtown Moscow.
Summary
Our Caregiver Managers supervise our team of caregivers. This position is a full time, salary, Mon-Fri opportunity.
Duties
Provide high quality, professional service to our caregivers and clients
Supervise caregiver staff and field calls and questions to best support them in their roles
Maintain accurate and detailed records for caregiver communications, preferences, needs, etc.
Perform new hire orientation each week for all new caregivers
Reference caregiver preferred weekly hours and client preferences to build a working schedule that mutually benefits both the caregiver and client
Requirements
At least 1 year of experience in home care staffing OR 2+ years of experience in a customer service role in the healthcare industry
Ability to provide examples of proven excellent customer service skills with references to confirm
Must be proficient in using computers and Microsoft Office (Excel, Outlook, Teams, SharePoint, etc)
Ability to work well with others; experience with team collaboration and problem solving
1+ year of supervisory experience strongly preferred
Experience with scheduling software and/or POC software strongly preferred
Benefits & Perks
Medical, dental, vision and prescription insurance options
3 weeks of Paid Time Off
401k
Health Savings Account
Work computer and phone system
Employee Assistance Program
Leadership Development Program and career growth opportunities
FRHC is an equal opportunity employer.