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Stryker Customer Service Specialist in Moscow, Russia

We are excited to be named one of the World’s Best Workplaces by Fortune Magazine!

We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.

We are looking for a Customer Service Specialist to join our team in an international medical devices company. If you have experience in customer service, logistics, procurement, or related fields, if you are responsible, are used to working with large amounts of data and ready to learn new things, then you might be the person we are seeking.

What you will do :

  • Process Customer and Internal orders (1C/Oracle)

  • Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing

  • Monitor delivery dates and work on dates improvement

  • Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)

  • Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction

  • Provide open orders reports to customers on a weekly basis (or on request)

  • Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)

  • Process and follow up customers’ complaints

  • Archive documents related to order processing and shipments and assistance during audits by collecting requested documents

  • Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA

  • Communicate effectively with Customers and respond to their requests

What you need:

  • Minimum 2-3 years' experience with a Diploma/Degree or equivalent in the related field

  • Experience with ERP is desirable

  • Advanced proficiency in Microsoft Office, with a focus on Excel

  • Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level

  • Responsibility, perseverance, attention to details

  • Experience working with large databases

  • Excellent communication skills, handling objections

  • Strong customer satisfaction focused

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.