Job Information
American Residential Services, LLC Install Coordinator/Scheduler - Mountlake Terrace, WA in Mountlake Terrace, Washington
Company Name Blue Flame Heating, Air, Electric Overview Blue Flame is part of a leader in the service industry and we are looking for an Install Coordinator/Scheduler to join our team. You will support services by scheduling installation jobs and will coordinate administrative activities so that work can begin on schedule with minimal problems and be completed within expected timeframes. Maintains records and data on work performed and supports good customer relations by responding to customer questions. We offer $25.00 - 30.00/hr. Comprehensive benefits package including medical, dental, vision & life insurance Employer paid Telehealth benefits with virtual doctor visits from day one 401(k) plan with company match Paid PTO and holidays Quality, comprehensive paid training program Responsibilities Receives calls from customers and coordinates service or installation schedules. Prepares appropriate documentation and entry to activate and place scheduled work into system. Prepares materials lists for scheduled work and coordinates orders/delivery with appropriate department or vendor. Takes receipt of work orders and enters data in system for accurate billing of completed work. Communicates with customers and departmental personnel via telephone, email, and/or written correspondence to answer inquiries and provide information. Works to resolve customer issues/complaints. Prepares employee schedules according to workload. Prepares regular reporting of jobs in progress, backlog revenue and other departmental data. Coordinates inspections after work is completed. Provides liaison with inspectors on failed inspections to coordinate corrective actions and re-inspections, as necessary. Maintains data such as permits and/or completed inspections relating to working job orders. Maintains radio contact with new construction personnel. May provide quotes on certain types of jobs over the telephone and schedule sales calls. May invoice completed work, process lien forms or releases and call for payments when bills are overdue. Qualifications HS diploma, or GED equivalent, is required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Customer service and/or dispatch experience. Strong communication/interpersonal skills. Superb multi-tasking, attention to detail and follow up skills. Proficient computer and data entry skills Willingness and ability to work a flexible schedule including weekends An understanding of air conditioning/heating and/or plumbing is a plus. If you are interested in joining our team, please apply today! We perform preemployment screening. We are an Equal Opportunity Employer. We are committed to providing reasonable accommodations to qualified individuals with disabilities in compliance with the Americans with Disabilities Act.