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Introduction

A career in IBM Software means you'll be part of a team that transforms our customers challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

IBM's product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive

Your Role and Responsibilities

We are looking for a talented senior content designer to help make a meaningful impact on how our clients use our products. You'll do this by designing and developing technical product content, both inside and outside of the user interface (UI), with a focus on clarity, accuracy, and the user experience. The design team you'll be joining is part of the worldwide design organization for Sustainability Software - a part of IBM that is collectively responsible for software products focused on AI-enabled solutions that assist our customers in making more informed and data-driven decisions about how to manage their business and services. This role is a senior position for someone who enjoys working with new toolsets and processes to deliver class-leading content.

Responsibilities

Collaborate on driving a cohesive end-to-end content experience that moves clients through every phase of their product journey and drives their actions.

• Design, develop, and publish IBM technical content (e.g. embedded in the UI, product tours, messages, product & API documentation, multimedia) that is easy to use, easy to understand, and easy to find.

• Simplify technically complex concepts and details from multiple sources into consumable content that drives user actions.

• Deliver clear, inclusive, accessible, and translated content for a global audience.

• Research and design content based on user scenarios and use cases by understanding personas, delivering content for design iterations, developing and clarifying UI terms, actively contributing to design reviews and conducting user testing/research to validate content.

• Collaborate directly with your Design team, Product Management, Development, Marketing, Support, Sales and Training to tell a cohesive product story. Use expertise and user empathy to influence product design decisions to deliver the best user experiences we can for our clients.

• Share work in progress, along with giving and receiving critiques.

• Own parts of the end-to-end authoring process: design, development, editing, production, translation, life cycle management.

Required Technical and Professional Expertise

• Minimum 8 years as a senior technical writer or content designer.

• Writing, curating, and editing content for accuracy, clarity, and usability.

• Modeling and formatting content into viable, feasible, and desirable solutions.

• Proven experience simplifying complex content for users.

• Researching and learning the functionality being developed to help inform and guide both technical and non-technical audiences.

• Demonstrates ability to evaluate and design for the interactions between language and design elements to construct a logical, compelling narrative throughout user/client journey.

• Can define and apply consistent voice and tone throughout a content journey.

• Knowledge of markup languages (such as DITA XML, Markdown, HTML) and authoring tools (Oxygen).

• Experience documenting detailed technical content such as APIs and SDKs.

• Foundational understanding of UX design and design research.

• Proven communication skills (written and verbal).

• Portfolio or samples of previous work must be presented.

• An awesome and positive attitude.

Preferred Technical and Professional Expertise

Experience working in an agile, squad-based, continuous delivery development model.

• Able to work independently, with a strong sense of responsibility and commitment to a dynamic, team-based environment.

• An interest in Artificial Intelligence (AI) and Natural Language Processing (NLP) and the capability to learn how to infuse AI into our content operations.

• Experience with digital adoption platforms such as WalkMe.

• Degree in Writing, English, Journalism, Communication, Information Design, or related field, or a technical degree.

About Business UnitIBM Software infuses core business operations with intelligence-from machine learning to generative AI-to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM's AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM's hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments-a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.