Job Information
Microsoft Corporation Cloud Solution Architect - Business Applications, Dx365 F&O - Italian Speaker in Multiple Locations, Portugal
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
We are looking for a Cloud Solution Architect (CSA) , specializing in Business Applications Finance & Operations, who is passionate about driving our customers’ business applications transformation on the Microsoft platform. This is a customer-facing role, owning both the business applications-focused technical relationship and technical strategy between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, and operational health engagements.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
• Customer Centricity and customer satisfaction : Gather customer insights to map solutions and services with customer business outcomes leveraging Microsoft Business Applications expertise. Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives. Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable Intellectual Property (IP). Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.
• Provide feedback from customers to the relevant MS teams, including Product Groups, to enable continuous improvement.
• Business Impact Consumption (Cloud & Support) growth : Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft''s Business Applications value proposition and are enabled to generate value from their investment in the Microsoft technology via solution optimization, performance efficiency and organizational/operational excellence in alignment with the Customer Success Account Manager or other Account Team members.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP).
• Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
• Technical Leadership: Learn-it-all: Drive continuous alignment and improvement of individual skills to better support and enable customer’s and MSFT’s business goals.
• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.
Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
o OR equivalent experience
The candidate must have professional fluency in both the English and Italian languages.
Dynamics 365 Finance and Operations - deep technical expertise in F&O required
Architecture: Understand the basic concepts of Cloud computing with Microsoft Azure
Knowledge about relationships between Dynamics 365 F&O and Azure components.
Integrations patterns and anti-patterns with Dynamics 365
Application Lifecycle Management |
Be familiar with Azure DevOps features like: Azure Boards / Repository / Build and Release Pipelines.
Microsoft Lifecycle Services : Environment Management / Environment Troubleshooting.
Regression Suite Automation Tool | Be familiar in setup and execute.
Development - Required track record in development with X++ on at least two of the following modules: sales services marketing customer insights
Required practice with debugging and performance troubleshooting.
Experience of using Trace Parsor
Good understanding of performance patterns and anti-patterns
Data verse / Power Platform
Knowledge about integration between Dynamics 365 Customer Engagement Platform (D365 For Sales / Power Platform) and Finance and Supply Chain Platform is good to have
Knowledge of PowerApps, Power Automate / Flow and Power Platform Administration.
Business Process integration CE for Events / Workflows
UI with Power Apps.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .