Job Information
NTT America Solutions, Inc. Cross Technology Managed Services Engineer (L2) in Mumbai, India
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.
What you'll be doing
Job Requirement:
Five (5) years industry experience in a network operations/support environment; relevant experience in Cisco ACI
Cisco CCNP;
Knowledge on ITIL framework, Cisco Network Devices
Technical ability to provide Support to L1 engineers;
Good understanding of incident management activities;
Good ability to follow and documented operational processes;
Experience with ticket management and change request management systems;
Experience with network monitoring / management tools/ analysis tools;
Responsible for the Cisco ACI network architecture component(s)
Understand and support Data Center Networks utilizing Cisco ACI and Nexus 9k platforms
Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls.
Good understanding of Inter and Intra Tenant traffic flows, contracts
Experience in L2 outs, L3 outs, VMM integration
Experience in Troubleshooting traffic flows, routing and L3 policies
Monitor network performance and troubleshoot problem areas as needed.
Experience with liaising with vendors to validate hardware parameters and functionality then replace if necessary
Good communications and interpersonal skills.
Qualification: BE/B Tech/MCA/BCA with CCNP or equivalent certification
Desired Experience:
Hands on experience with networking, routing, switching, Cisco ACI is necessary with minimum 5 years of relevant experience.
Network engineer with good networking technology skills; Excellent understanding of cross platform technologies; and should be familiar with Cisco based technologies and products.
(working hours 24x7, shift based)
Knowledge, skills, and abilities required:
Must be a pleasing personality with effective spoken and written communication in English and well in documentation. Must be good team player.
Workplace type :
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.