![Mobile Shire Logo](https://dn9tckvz2rpxv.cloudfront.net/shirecareers.jobs/shirelogo.png)
Job Information
Citigroup Inquiry Management Generalist - Operation Support Analyst 2 in Mumbai, India
The Human Resources (HR) Generalist is an intermediate level position responsible for the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to provide a broad range of HR services to client groups within Citi.
Responsibilities:
Work across full range of HR activities, including employee relations, organizational design and staffing, leadership development, performance management, compensation, and organizational effectiveness
Facilitate organizational change as required by the business and support Lead HR Generalist on annual compensation review, performance, and talent processes
Assist with the management of all HR issues related to employees and provide advice and guidance on Citi policy and procedures
Assist employees with basic questions, benefits escalations, Leave of Absence (LOA), and liaising with ConnectOne, when necessary
Assist with projects such as Diversity Analysis, Talent Review, Performance and Compensation, Review, Voice of the Employee (VOE) Action Planning, and site-specific activities and ad hoc project requests, as required
Liaise with Immigration, Recruiting, Learning and Development, Compensation, and other HR Teams where appropriate
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years of relevant experience
Consistently demonstrates clear and concise written and verbal communication
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Take ownership of general customer enquiries and provide solution to problems in an accurate and timely manner. Adopt a customer-centric approach when handling customer complaints
Supports basic/generalist level inquiries
Performs Chat Support
Performs Phone/Voice Support
Handles suspended cases revision
Supports inquiries on local HR system
Performs case triaging
Engage in discussions, trainings, workshops related to re-engineering, projects and initiatives.
- - Participates and/or leads in projects and adhoc activities
- Participates in team huddle/weekly team meeting
Meet and exceed customer expectations by offering exceptional service; demonstrate flexibility whilst consistently complying with company policies and procedures
Provide customer solutions with seamless delivery of service and solve employee’s inquiries by answering calls, cases and chats in a contact center environment. Required to solve problems and investigate/resolve a wide variety of general inquiries that include gathering additional information, setting expectations and working with the specialists when needed to fulfill the requests.
Educate employees on how to utilize the resourcess avaialble to find the information needed
Job Family Group:
Human Resources
Job Family:
HR Advisors & Generalist
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .
View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .
View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .
View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.