Job Information
Trane Technologies IT Support Partner - IT Service Operations in Mumbai, India
At Trane Technologies (https://www.tranetechnologies.com/) ™ and through our businesses including Trane® (https://www.trane.com/) and Thermo King® (https://www.thermoking.com/) , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
· Provides advanced break/fix support (PC’s/Personal Printers/Multifunction Printers/faxes/legacy phone systems).
· Perform on-site, repair and/or installation of computers.
· Providing technical support to Internal customers on operational or maintenance aspects of equipment.
· Performing general maintenance tasks and resolves problems immediately, while more complex issues are identified to a higher level of support.
· Diagnosing mechanical, hardware, software, and systems failures, using established procedures.
· Aligns business needs to IT hardware and network capabilities.
· Supports business/sector specific IT infrastructure and hands on activities.
· Identifies opportunities to leverage and improve use of IT infrastructure.
· Develops improvement recommendations to optimize service delivery.
· Participate and contribute to asset optimization.
Key Competencies:
Hands on experience in troubleshooting Windows based (multiple versions) laptops / Desktops.
Working knowledge of Incident management ITSM platform, preferably ServiceNow
Basic knowledge of computer networks, Servers, Linux.
Good oral and written communications skills
Possess strong interpersonal skills, Ability to explain key processes and procedures, to communicate well in a team setting.
Strong customer service skills
Ability to perform with minimal supervision.
· Makes & keeps commitments.
Experience and Qualifications
5+ years’ experience in providing onsite technical support.
BE/B.Tech/BSc/ Diploma in computer science or any related field
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.