Job Information
Lascko Services Install and Sales HVAC Coordinator in Muskegon, Michigan
Install/Sales HVAC Coordinator
Who We Are
Lascko Services keeps on growing because we only hire the best, and our customers love us for it. We've been at this a long time here in Muskegon, MI, you might have seen our trucks and ads. What you don't know is what it's like to be a part of a team like this. How appreciated you are when you don't cut corners. How we inspire and provide ongoing training and education. How it feels to have customers rave about you and demand that you're the only CSR, dispatch or technician that they work with. How much you can earn when you truly are the best. People often come to us looking for a job, and stay with us because they find a fulfilling career, with room to grow, and opportunities to excel.
Why We Need You!
Because we offer top of the line products and services, we need a top of the line HVAC Install/Sales coordinator who genuinely cares about our customers and team and looks at this opportunity as not just a job but a career.
The Big Task
You are the glue that holds the residential installation departments together. You will be a part of a dynamic team and exceed customers expectations. This will be done by scheduling all HVAC sales leads, installation jobs and preparing the installers so they can accomplish the highest quality installations
*Primary Responsibilities *
Professionally answering the phone in a polite, friendly, enthusiastic manner.
Incoming calls are taken by the call center and transferred to the coordinator for prompt scheduling.
Call customers the day prior of the install or sales call to confirm, unless booked on that day.
Use the complete Nexstar sales call taking procedure asking qualifying questions to best set up the Comfort Advisor for success. Strive to fill their day with 2-3 opportunities.
Assist the call center when they are short handed, or are taking an unusual amount of calls. Follow the CSR Coach direction which is in alignment with Nexstar best practices when in the CSR role.
Calling customers to set up sales leads and equipment installations. Also, follow up with customers for pending requests, happy calls and inspections.
Collect all information in the correct format from the Comfort Advisor after the sale is made or after the lead is considered "dead".
Track daily stats in the HVAC Tracker for accurate KPI tracking.
Participate in training to boost inbound and outbound booking of calls. and grow as a professional.
Adhere to the company's plan for resolving customer concerns quickly and favorably.
Must be able to work on several projects at a time and handle frequent interruptions.
Collect delivery slips and invoices into the folder and remove duplicate copies at the end of the job before filing away.
Complete all required permits, special order log, call for all inspections, equipment rebates, utility rebates and warranties.
Get material order sheets from the salesperson and place the order to the correct supplier.
Make sure all equipment is ordered and ready for each job while adhering to the checklist.
Work closely with the warehouse person to make sure materials are correct and ready for the install.
Support installers when there is a problem or facilitate the proper correction.
Assist in completing accurate and timely paperwork.
File the finished job when 100% complete and ready