Shire Jobs

The Night Auditor is responsible for managing the front of the house operations and overseeing all departments of the property during the overnight hours. Ensures the highest degree of quality guest care is maintained at all times, through prompt and courteous service.

Night Auditor responsibilities include, but are not limited to;

• Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance.
• Prepares summary of cash, check and credit card activity.
• Accurately performs all overnight audit reports and procedures according to property and company policy.
• Handles any guest issues or complaints, using appropriate service recovery methods.
• Executes policies and procedures for the front office, including following rate programs.
• Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate.
• Communicates overnight events and issues to the management team by completing the Night Auditors Report.
• Assists in maintaining a safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department.
• Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager.
• Other duties as assigned.

What are we looking for?

• Weekend availability and the ability to work 5pm - 1am
• Ability to anticipate guest needs, change direction quickly, and multi-task
• Uses independent judgment and possesses solid decision-making skills
• Proficient with general office PC applications (i.e., word processing, spreadsheets, and databases)
• Proven job reliability, diligence, dedication, and attention to detail
• Passion for providing exceptional service to guests and team members
• Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette
• Responsibility, honesty, teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers, and supervisors.

What can you look forward to?

All team members enjoyWEEKLY PAY!

Qualifying team members may enjoy the following benefits:

• Medical, Dental, and Vision coverage options
• Paid Time Off
• 401(k) retirement plan with company match
• Paid Parental Leave (10 weeks)
• Bereavement Leave and Jury Duty Pay
• Life Insurance Benefit
• Health Savings Account, Accident, Personal Cancer Protection, and Short Term Disability
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Local Attraction Discounts
• Associate Referral Program
• Tuition Reimbursement
• Resort Accommodations Discount