Job Information
Stanley Black and Decker Snr. Customer Service in Nantong, China
Make A Difference For Those Who Make The World™
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of 56,000+ professionals in 60 countries who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, STANLEY, BLACK+DECKER, IRWIN, LENOX and more.
What You’ll Do
We keep your world running seamlessly in ways both unnoticeable and remarkable. Our fastening systems connect the world’s cars and electronics, and our infrastructure solutions build the world’s roads, pipelines and sewer systems. For manufacturers, our engineered fastening business meets assembly challenges around the world with innovative, customized and integrated solutions and systems. For oil and gas companies, we provide equipment and services for virtually every aspect of onshore and offshore pipeline construction and inspection. And for heavy construction and demolition, our family of powerful mounted and handheld hydraulic products are the undisputed leader in rebuilding infrastructure.
Specifically, you will:
- Order and system management
• Collect customer order and negotiate delivery time based on customer requirement and inventory fulfillment
• System operation/data maintenance in SBD & customers' systems, such as order confirmation
• Work with various departments to ensure that customer orders are delivered on time
- Status tracking and feedback
• Scope incl. FC to order, order to delivery, delivery to shipment, consignment inventory
• Timely feedback and support of various orders problems
- Bill to cash mgmt.
• Reconciling with customers, billing, and cooperating with related departments to improve DSO
- Sales support:
• act as an interface of customer requirements and complains to provide feedback and solution
- Sales forecast driving
• Closely cooperate with customers and sales team to collect sales forecast and market info.
• Monitoring and analyzing customer demand forecasts and order changes, and raise hand to warn of abnormal demand fluctuations
• Integrate FC into template to deliver to DP
- Others
• Visit customer premises when required
Who You Are You
always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:
Diploma degree minimum preferably with major in commercial etc.
Good communication skills in English and Mandarin
Customer Focused with at least 5 years in a similar position of automotive industry.
Team management experience is a plus.
Proficient in office software and ERP system
Knowledge of IATF16949, QC080000, AS9100and HSF is preferred
Team spirit
Strong execution
How You’ll Feel
• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
We Don’t Just Build The World, We Build Innovative Technology Too.
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
Who We Are
We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
What You’ll Also Get
Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
Learning & Development:
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
For the builders and protectors, for the makers and explorers, for those shaping and reshaping our world through hard work and inspiration, Stanley Black & Decker provides the tools and innovative solutions you can trust to get the job done—and we have since 1843.
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If you are a current employee, please navigate to the internal career site to apply.