Job Information
Brookfield Properties Property Management Associate in Naples, Florida
Location
Coastland Center - 1900 Tamiami Trail North
Business
At Brookfield Properties, we believe retail should be anything but typical. It’s why we’re integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn’t just about managing properties or redeveloping malls. It’s about creating inspiring spaces that draw consumers in. It’s about helping our tenants build their brand in a big way. It’s about contributing to our communities. And, more than anything, it’s about bringing people together.
If you’re ready to be a part of our team, we encourage you to apply.
Job Description
Brookfield Properties has an immediate need for a Property Management Associate at Coastland Center.
The Property Management Associate (PMA) is responsible for efficiently coordinating all common area activities for the shopping center with the intent to maximize common area programming. This person will uphold the property's strategic plan and company visual standards. The PMA serves as a liaison between internal business units, the General Manager (GM), the Operations Manager (OM), the Group Business Development Representative (GBDR), those in Tenant Coordination and National Accounts, the Retailers, Contractors, and City/Town Officials to ensure effective communication, coordination, and programming of Business Development, Strategic Partnerships and Marketing activities for the shopping center.
Overall, we seek qualities that display our company’s core values which are Act with Integrity, Take Initiative, Build Mutual Trust and Win Together.
Responsibilities
Business Development (TILS, RMU, KIOSK)
Facilitate license agreement administration for approved merchants (distribution, tracking approvals, obtaining signatures) and administer merchant on-boarding paperwork
Prepare merchant for opening and vacating by coordinating logistics with property operations and security departments
Execute deals in Salesforce system and maintain merchant files in compliance with auditing guidelines
Inform retailer of benefits of business development retailer programs
Screen and prospect for business development applicants
Identify appropriate common area placement by understanding available inventory
Participate in specialty leasing site visits with prospective tenants as requested and provide information on traffic, trade area
Negotiate new and renewal storage and local vending agreements
Ensure temporary merchants adhere to Company guidelines and common area standards: (late openings use clause infringements, manning units, etc). Deliver violation letter and action notice as well as route internally to GM, Director of Business Development, GBDR and accountant.
Prepare deal sheets for short term deals under targets
Sign up new and existing tenants for Company Insurance
Uses best judgment to resolve customer complaints and communicate any issues to the GM and GBDR
Collect rent from Business Development tenants and follow up with tenants directly when needed
Manage the Specialty Leasing forecast using the Salesforce-based MAP report
Strategic Partnerships (Alternative Revenue and Sponsorship)
Update /manage Alternative Revenue Inventory in Salesforce
Prepare sales packages
Screen and route Alternative Revenue (event access, media, sponsorship)
Effectively coordinate with external back lit directory company (for example: Smartlite, Clear Channel) for postings and quarterly directory updates. Monitor program so that no back-lit panel is vacant.
Screen Strategic Partnership Alt Rev opportunities and communicate those opportunities to the appropriate representative
Screen & route Alternative Revenue (event access, media, sponsorship) call-ins to SP Rep assigned to property
Alert corporate if any digital screens (Company owned Large Format or Food Court Video Walls, AdSpace) are not functioning or damaged (if applicable)
Tracking Merchant Metrics
Collect and enter specialty leasing sales information
Manage collections to minimize accounts receivables
Events
Participate in Monthly Marketing calls
Secure retailer participation for events (sampling, demos, offers, displays, etc.)
Execute events planned for the property
Follow up with retailers after events to determine results/metrics
Complete Marketing Sharepoint site post events
Implement Retailer Partnership deals (MAC, Lego)
Worldwide Photography's on-site contact during Holiday/Easter
Visuals/Collateral
Coordinate selection of process and direct work to contracted visual merchandisers, ensuring compliance with Company guidelines
Post/maintain signage/collateral associated with contracted media buys
Post and take down collateral
Coordinate barricade graphics and install for vacancies or new retailers
Coordinate vacant window displays and RMUs
Digital
Provide local social media posts to Community Manager
Respond to Medallia marketing comments
Update website, directory, sales, careers, events, etc.
Respond to Opinions Matter emails
Responsible for posting appropriate content on social media
Provide corporate team with relevant content from retailers for emails and SMS
Miscellaneous
Submit local content for digital screens
Other duties as assigned
Qualifications
Associate’s or bachelor’s degree preferred
CRRP designation or equivalent certification preferred
1 - 3 years of regional shopping center management or 3+ years of comparable experience required
Strong ability to lead and influence a diverse group of people
Ability to communicate effectively, supervise, train and direct a mall operations team and contracted services
Adept in financial analysis, budgeting and forecasting
Strategic business orientation while maintaining attention to detail
Strong project management and organizational skills
Computer skills: Excel, Word, Outlook, PowerPoint
1+ years of supervisory experience preferred
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:
The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
The employee frequently is required to stand, walk, and reach with hands and arms.
The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee may frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The noise level in this work environment is usually moderate.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
#BPR
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.