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Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Organization:

Business Office

Job Summary:

The leader in this critical role will be dedicated to managing and continuously improving the health of the accounts receivable for our hospitals and other technical services.

They will be engaged with colleagues across the institution as well as external vendors to continuously improve business processes and all the related upstream workflows.

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KEY RESPONSIBILITIES:

• Closely collaborate with the other Director roles in the Business Office to ensure cohesiveness and alignment through the complete business office workflows and processes.

• Oversee, monitor, and manage accounts receivable and external vendor activities to meet organizational Key Performance Indicators

• Ensure strict adherence to Revenue Cycle Business Office internal controls, policies, and procedures

• Guide efforts to streamline and automate processes to improve efficiency and accuracy in all areas of the department

GENERAL EXPECTATIONS:

Leadership :

• Provide leadership and model behavior to promulgate the mission and the values of the institution to the department

• Create an organizational culture (both within and across departments) that provides a safe, satisfying, and enriching environment for employees and provides qualified, competent staff to meet patient and departmental needs

• Create an environment that encourages and supports self-development and learning for all staff through regular feedback

Goals and Objectives:

• Develop departmental plans and objectives based on the interpretation of institutional policy and goals.

• Achieve goals and objectives by developing project plans with timelines and milestones and holding staff and peers accountable to meet agreed-upon deadlines

Performance Improvement:

• Analyze and evaluate ongoing department programs to identify areas where adjustments/improvements are needed

• Initiate changes in or develop new policies, procedures, and methods.

• Prioritize, initiate, and oversee efforts to automate processes to optimize accuracy and efficiency

• Participate in departmental and interdepartmental committees to address problems and facilitate information exchange about programs, questions, etc.

• Identify, establish, and evaluate quality assurance standards, programs, and procedures within the department

Departmental Management:

• Analyze and evaluate budget variances

• Prepare justification or develop alternatives for cost containment/reduction

• Establish and evaluate standards of performance to ensure the safe, effective, and efficient operation of the department

• Ensure departmental adherence to all Human Resources and VUMC policies and procedures

• Participate in periodic management meetings to keep top management informed of departmental problems and concerns

Staff Management:

• Develop staffing plans to meet developmental objectives

• Define the qualifications and performance expectations for all staff positions through the Performance Development system, including department-specific job descriptions and measurable performance standards. Ensure staff development through orientation, training programs, and work experiences

• Assess staff competencies against performance expectations stated in their job descriptions (typically annually)

• Supervise the team to ensure coordination and control of the work and procedures; provide advice/consultation to staff on escalated issues

• Adjust work schedules or project priorities to meet emergencies or changing conditions

Bachelor's Degree (or equivalent experience) and eight years of experience

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities:

• Organizational Impact: Implements strategies for a sub function with direct impact to the function results.* Problem Solving/ Complexity of work: Resolves highly complex business issues that are often unprecedented that have immediate impact on own sub-function or entity and wider implications to the organization. * Breadth of Knowledge: Applies expertise within professional/technical area and uses advanced business knowledge to develop objectives.* Team Interaction: Leads a sub-function serving the organization at large or across one or more entity(s).

Core Capabilities :

Supporting Colleagues: - Develops Self and Others: Acts upon constructive feedback from all levels of the organization and initiates strategies to develop talent in others. - Builds and Maintains Relationships: Leverages relationships and insight to forecast potential future needs and influence delivery of work to exceed expectations. - Communicates Effectively: Anticipates difference audience concerns, styles and finds mutually beneficial solutions across conflicting and sensitive issues. Delivering Excellent Services: - Serves Others with Compassion: Demonstrates in-depth knowledge of broad-based issues and considers the interests of others to improve satisfaction of services. - Solves Complex Problems: Critically evaluates complex information and identifies trends/risks to make recommendations to improve processes across areas. - Offers Meaningful Advice and Support: Provides ongoing feedback and development discussions to motivate and support team members to maximize performance. Ensuring High Quality: - Performs Excellent Work: Anticipates problems or obstacles which may interfere with quality standards and develops plants to ensure area's quality standards are met. - Ensures Continuous Improvement: Routinely draws upon valuable learning from others, past experiences, and new information to determine key opportunities. - Fulfills Safety and Regulatory Requirements: Develops appropriate corrective actions for unsafe environments in order to ensure operational and safety compliance. Managing Resources Effectively: - Demonstrates Accountability: Identifies potential obstacles to goal achievement and develops solutions to address those obstacles. - Stewards Organizational Resources: Creates the appropriate systems and processes to effectively manage resources. - Makes Data Driven Decisions: Applies in-depth knowledge of data to recommend and implement new approaches to improve decision making capabilities. Fostering Innovation: - Generates New Ideas: Identifies opportunities and leads development of new initiatives that create value across areas. - Applies Technology: Creates the energy and drive for self/others to identify and leverage technology in new, innovative ways to drive greater efficiencies. - Adapts to Change: Anticipates the change process and clearly communicates impact on others/own team(s), assisting them in embracing the change.

Position Qualifications:

Responsibilities:

Certifications:

Work Experience:

Relevant Work Experience

Experience Level:

7 years

Education:

Bachelor's

Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled