Job Information
Vanderbilt University Member Services Representative, Credit Union in Nashville, Tennessee
The Member Services Representative (MSR) serves as a liaison between the member and the credit union. They provide account information by phone or in person, as well as information on the full range of credit union products and services. MSRs open accounts for members, resolve issues, and professionally handle the members’ daily needs, while also providing a variety of transactional services to members.
Vanderbilt University Credit Union (VUCU) is a not-for-profit cooperative organization established in 1959 to promote saving, provide financial services and serve as a source of credit at a reasonable rate of interest. VUCU is member-owned, member-operated and democratically governed. Membership is open to all full-time and regular part-time Vanderbilt University employees; family members and all employees of Vanderbilt affiliated organizations.
Duties and Responsibilities:
Welcome members and prospects to the credit union in a professional manner. Provide prompt, efficient, and accurate service in the processing of transactions.
Provide in‐person telephone or email general and specific service‐related information concerning credit union services or policies.
Respond to members’ requests, problems, and complaints, and/or direct them to the appropriate person for specific information and assistance.
Open new accounts and service existing accounts. Set up new account files, and provide members with all necessary information for membership.
Cross-sell credit union products and services to meet the member’s needs.
Handle requests from members for transfers of shares to loan payments, share withdrawals, check requests, CD transactions, line of credit advances, and any other requests received from members.
Promote credit union products and services to prospects based on their needs.
Mail receipts and checks to members as indicated by policy and procedure.
Assist members in balancing their accounts, proper completion of payroll deduction and direct deposit cards. Research accounts for deposit, withdrawal, and loan‐payment discrepancies.
Provide financial education to members
Other duties as assigned
Qualifications
High School degree required.
3+ years’ experience in the financial services industry.
History of familiarity with financial terms and practices.
Ability to gather member data from a variety of sources.
Must possess excellent bookkeeping skills and the ability to coordinate and communicate effectively with co-workers.
Commitment to Equity, Diversity, and Inclusion
At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.
Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.
Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.
Commitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.