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Full Job Description

Patient Care Coordinator-Front Desk

Who we are

Interfaith Dental is a volunteer-driven nonprofit agency that helps vulnerable populations achieve and sustain and healthy smile. Interfaith Dentals mission is to create a healthier community by providing transformational oral health care for those experiencing poverty.

Interfaith Dental now serves vulnerable populations in two clinic locations within a ten-county region of Middle Tennessee. Interfaith Dental focuses on life transformation through dentistry offering both access to oral health services as well as education, motivation, and inspiration.

The role you will play

ThePatient Care Coordinator, at the front desk, is the first point of contact with patients over the phone or on arrival, and the last point of contact after a patient appointment. The Patient Care Coordinator is responsible for assessing and booking new patients, checking out patients, greeting visitors, sorting out appointments and undertaking other clinical tasks as needed. In addition to this primary role, this position is cross-trained with the Patient Care Coordinator- Insurance position.

ThePatient Care Coordinator contributesto the success of Interfaith Dental and its impact in the community by participating in a wide range of responsibilities and activities.

Incoming duties

Answers phones to address caller needs.

Conducts patient assessments to determine program eligibility.

Conducts patient and guest check-in.

Collects required documentation for appointment and patient files.

Creates and maintain accurate patient files.

Manages the Day sheet.

Maintains a tidy reception area and bathrooms.

Supports with outgoing duties when needed.

Performs other duties as required.

Outgoing duties

Conducts patient check-out.

Collects payments.

Maintains ledgers and adjusts when needed.

Coordinates financial arrangements when needed.

Schedules and confirms patient appointments.

Maintains daily schedule and edit when needed.

Communicates schedule changes with clinic staff.

Processes and completes intake for special referrals.

Completes daily deposit.

Supports with incoming duties when needed.

What you will bring

High School diploma or equivalent required.

Minimum of 1 year of experience in reception or patient care required.

One year of experience in directly related role required.

Dental office background and/or experience preferred.

Are you someone who:

Is passionate about serving others?

Can demonstrate high degree of empathy and compassion.

Has an outgoing, friendly attitude with patients and staff even under pressure.

Can work independently and unsupervised.

Able to use/show proper grammar and professionalism in speech and writing.

Able to recognize, evaluate and solve problems.

Is skilled at multitasking, organizational skills and superb attention to detail.

Is proficient with standard office software applications (Microsoft Office, Dentrix)

Has a good concept and understanding of insurance plans and how they work.

If this sounds like you, then we want to hear from you!

What we offer At the Interfaith Dental, we have competitive wages and a comprehensive benefits package that includes health, dental, work-life balance, generous paid sick time, paid parental leave, plus an employee assistance program (EAP) - to name a few. We also offer a 401k matching program. Not only do we have 6 paid holidays, but we also have a CREST day off with pay! On top of that, we offer continuous learning and development and a Culture Warrior program that contributes to our employees high engagement and happiness. Who wouldnt want all of that?

Job Type: Full-time