Job Information
Amazon Program Manager, NASC Network Planning in Nashville, Tennessee
Description
The North America Sort Center network is experiencing explosive growth and looking for a highly skilled, motivated and experienced Program Manager with a strong delivery record and leadership experience to join our Network planning Team.
The Sort Centers are the critical middle mile solution in the Amazon Transportation Services (ATS) group that links the fulfillment centers to the last mile/customers. The experience of our customers is dependent upon our ability to accurately, timely, and efficiently sort and deliver packages across North America.
The successful candidate will have strong quantitative and analytical skills and is comfortable facilitating ideation and working from concept through to execution. This position will partner and drive operational excellence with Engineering, Field Operations, Global Transportation, Last Mile Delivery, Topology, Finance, and Technology teams to determine root cause of operational challenges, drive process improvements, build KPIs (Key Performance Indicators) and metrics, un-earth opportunities and present findings and recommendations to business partners and management.
RESPONSIBILITIES
Work with teams across Amazon to identify opportunities and provide data driven decision support to improve volume planning and forecast accuracy for sort center operations, network volume flow, labor cost savings and productivity, transportation costs and overall customer service.
Communicate network changes, programs and events that will impact future short, medium and long term sort and delivery operations to various stakeholders.
Lead and manage the development of automated predictive and network flow optimization solutions.
Identify and analyze opportunities to service new initiatives/programs.
Own the design and development of ongoing metrics, key performance indicators, reports, dashboards to drive key business decisions.
Provide analytical network support to improve quality and standard work results.
Deep dive process breakdowns and provide recommendations to sustainably resolve issues.
Collaborate with BI/Data Engineer teams and drive the collection of new data and the refinement of existing data sources to continually improve data quality.
Foster culture of continuous improvement through mentoring, feedback, and metrics.
Key job responsibilities
• Supply chain, transportation, or logistic network management solution experience
• Manage and oversee various cross-functional programs, ensuring successful delivery.
• Develop and refine program strategies, effectively leading and motivating teams.
• Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
• Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
• Foster collaboration with internal and external partners to optimize resource allocation and project success.
• Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
• Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
• Identify and mitigate risks, preventing them from escalating into major issues.
• Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
• Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
• Manage and communicate project budgets effectively.
Basic Qualifications
Bachelor’s Degree in Business, Engineering, Operations, Supply Chain, Transportation Logistics, or related field
3+ years of program or project management experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience using data and metrics to determine and drive improvements
Experience working cross functionally with tech and non-tech teams
Preferred Qualifications
3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules
Experience of Six Sigma/Lean analytical techniques
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $77,200/year in our lowest geographic market up to $141,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.