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Vanderbilt University Medical Center Senior Program Manager - Mobility Services in Nashville, Tennessee


This Senior Program Manager - Mobility Services will plan, develop and execute ongoing programs that govern the use and security of mobile devices within both the corporate and carrier provided networks in both clinical and non-clinical environments. The Senior Program Manager - Mobility Services leads teams on large/complex projects and ensures the business requirements of the customer are being fulfilled.


  • Define and maintain the organizational mobility program.

  • Make recommendations and provide solutions to the mobile workforce.

  • Participate in troubleshooting and resolving of complex issues.

  • Maintain customer and service provider/supply chain relationships.

  • Develop and promote the growth and expansion of mobility programs.

  • Provide training and guidance in support of the programs.

  • The responsibilities listed are a general overview of the position and other duties may be assigned.



  • Planning, organizing, and managing resources to bring about the successful completion of specific program goals and objectives.


  • The ability to show leadership and influence people of equal rank in an effort to accomplish team goals.


  • Ability to monitor costs, expenses and revenue as well as the ability to manage those costs and expenses in relation to budgeted amounts.


  • Developing a systematic process of checking to see whether a process or service is meeting specific requirements.


  • Build relationships through industry contacts, professional organizations and individuals.


  • Identifies, analyzes and improves upon existing business processes for optimization and to meet standards of quality.

Detailed List of Duties:

Customer facing responsibilities

  • Make mobile device recommendations based on business requirements

  • Assist in developing lease contracts for end user mobile devices as necessary

  • Assess workflows and make recommendations that facilitate mobility

  • Identify user issues and provide viable recommendations/solutions

Coordinate support with Multiple teams across multiple mobile platforms

  • In-building cellular

  • Wireless network (802.11)

  • Contracted paging service

  • Mobile Heartbeat/Responder5

  • Rover

  • BYOD enrollment procedures and Enterprise application availability

Program/Project management

  • Organizing programs and activities in accordance with our mission and goals

  • Assess program strengths and identify areas for improvement

  • Produce accurate and timely reporting of program status

  • Planning, scoping and resourcing project plans

  • Estimating financial and resource costs/Developing budgets and life-cycle schedules

  • Leading multiple project teams with competing requirements/resources

  • Interface with teams with a diverse array of talents and responsibilities


  • Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance.

  • Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment.

  • Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area.

  • Team Interaction: Provides informal guidance and support to team members.

About the Department:


VUMC IT provides hardware, software and service solutions for the entire Medical Center. With over 40,000 workstations in the Medical Center, our teams can assist not only with hardware support, but also software and application support and services to enhance security and protection of your information. Click this link below to learn more:

Position Shift : Days

Click here to view how Vanderbilt Health employees celebrate the difference they make every day: Click Here To View The VUMC Promise of Discovery

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

  • US News & World Report: #1 Adult Hospital in Tennessee and metropolitan Nashville, named to the Best Hospitals Honor Roll of the top 20 adult hospitals, 10 nationally ranked adult specialty programs, with 3 specialties rated in the top 10 nationally, Monroe Carell Jr. Children’s Hospital at Vanderbilt named as one of the Best Children’s Hospital in the nation, with 10 out of 10 pediatric specialties nationally ranked.

  • Healthcare’s Most Wired: Among the nation’s 100 “most-wired” hospitals and health systems for its efforts in innovative medical technology.

  • Becker’s Hospital Review: named as one of the “100 Great Hospitals in America”, in the roster of 100 Hospitals and Health Systems with Great Oncology Programs and to its list of the 100 Hospitals with Great Heart Programs.

  • The Leapfrog Group: One of only 10 children’s hospitals in the to be named at Leapfrog Top Hospital.

  • American Association for the Advancement of Science: The School of Medicine has 112 elected fellows

  • Magnet Recognition Program: Received our third consecutive Magnet designations.

  • National Academy of Medicine: 22 members, elected by their peers in recognition of outstanding achievement

  • Human Rights Campaign Healthcare Equality Index: 6 th year in a row that Vanderbilt University Medical Center was a Leader in LGBTQ Healthcare Equality.


  • Bachelor's Degree (or equivalent experience) (Required)

  • 3 years relevant experience (Required)

  • Physical Requirements/Strengths needed & Physical Demands:

  • Sedentary category requiring exertion up to 10 lbs. of force occasionally and uses negligible amounts of force to move objects. Sedentary work involves sitting most of the time. Movement

  • Occasional: Standing: Remaining on one's feet without moving.

  • Occasional: Walking: Moving about on foot.

  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another

  • Occasional: Carrying under 35 lbs: Transporting an object holding in hands, arms or shoulders, with help of coworkers or assistive device.

  • Occasional: Push/Pull: Exerting force to move objects away from or toward.

  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles

  • Occasional: Reaching above shoulders: Extending arms in any direction above shoulders.

  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.

  • Frequent: Sitting: Remaining in seated position

  • Frequent: Reaching below shoulders: Extending arms in any direction below shoulders.

  • Frequent: Bimanual Dexterity: Requiring the use of both hands. Sensory

  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.

  • Continuous: Auditory: Perceiving the variances of sounds, tones and pitches and able to focus on single source of auditory information

  • Continuous: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.

  • Continuous: Smell: Ability to detect and identify odors. Environmental Conditions ​​​​

Job Information Technology

Organization: VUMC IT Network Voice & Data 108039

Title: Senior Program Manager - Mobility Services

Location: TN-Nashville-3401 West End Ave

Requisition ID: 2010093

Vanderbilt University Medical Center is committed to principles of equal opportunity and affirmative action.