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iHeartMedia Senior UX Researcher in Nashville, Tennessee

Current employees and contingent workers click here ($4482.htmld) to apply and search by the Job Posting Title.


Job Summary:

User Experience Research at iHeart answers the most challenging questions in audio experience design.

We strive to learn and understand our users’ needs, behaviors, and emotions to yield insights that inform product strategy and guide the design of the audio experiences we create.

As a UX Researcher you help define and drive the future of those iHeart experiences. You will reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users, and working with teams of designers, product managers, marketers, engineers, data scientist and others to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written, and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make an iHeart user’s experiences feel more intuitive, seamless, accessible, fun—and more human.

In this role, you evaluate all the features contributing to user experience, providing expertise, collaborating across internal multidisciplinary teams and occasionally leading projects. You contribute new processes and identify product and use requirements. User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love.

Our work connects fans with their favorite music and personalities every day while exemplifying our core mission to provide with humanity – an audio service that get you.

You Like:

  • To collect and analyse user behaviour through quantitative / qualitative data

  • To work with ux designers, product managers, engineers, marketers, analytics, and data teams to prioritize research opportunities in a fast-paced, rapidly changing environment.

  • To understand and incorporate complex technical and business requirements into research.

  • To advocate research findings to diverse audiences through written reports and oral presentations.

  • To think creatively about improving the execution and delivery of research insights so that both researchers and audience get a competitive leg up in business priorities.

  • To train other members of the organization to carry out research in a methodologically sound and impactful way: evangelizing test planning, coaching for within-study techniques tailored to the style of research, promoting effective written and oral communications of insights in a manner that reaches all relevant stakeholders and preserves data for future research projects.

You Have:

  • MA/MS/PHD degree in Human-Computer Interaction, Cognitive Science, Experimental Psychology, or equivalent practical experience.

  • 4-9 years of work experience in an applied research setting including experience integrating user research into product designs and design practices.

  • You have all the skills and capabilities outlined in our UX Researcher role

  • Experience with concurrent user research (supports multiple business units research needs in parallel), such as on-site user testing, guerrilla testing, focus groups, A/B testing, benchmark studies, lab studies, surveys, beta group studies and/or field studies, as well as other research techniques such as heuristic evaluation and post-hoc statistical analyses for larger data sets (collected over a series of studies)

  • You push for interactive testing practices that inform development through all the stages of the software development lifecycle - generative, conceptual, low fidelity, high fidelity, pre-release usability testing, field observations.

  • Experience in usability testing tools, such as Usertesting,, DScout, etc. and are creative in overcoming the shortcomings of a given platform.

  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during each product phase.

  • Enthusiastic contributor to the development and maturation of programmatic ux research activities alongside one-off tactical studies.

  • Excellent working knowledge of qualitative probe designs (validity, reliability), statistics, and the principles of experimental design (recruiting, measures, analytic outcomes).

  • Effective interpersonal, communication, negotiation, and collaboration skills. A high degree of storytelling capability and educating stakeholders on how to receive and use insights.


Nashville, TN; 1200 Broadway, 6th Floor, 37203

Position Type



iHeartMedia’s benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:

  • Employer sponsored medical, dental and vision with a variety of coverage options

  • Company provided and supplemental life insurance

  • Paid vacation and sick time

  • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing

  • A Spirit day to encourage and allow our employees to more easily volunteer in their community

  • A 401K plan

  • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving

  • ​A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Our organization participates in E-Verify. Click here ( to learn about E-Verify.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Click Here ( to learn about the San Francisco Fair Chance Ordinance .

Current employees and contingent workers click here ($1999.htmld) to apply and search by the Job Posting Title.