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Sutherland Global Services Sr.Associate-CS Chat in Navi Mumbai, India

Sr.Associate-CS Chat

Req:

21008238_en

City:

Navi Mumbai

State:

Maharashtra

IN

Work Location:

Airoli 2

hide-job:

21008238_en

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21008238&lang=en

IN

Job Description:

Sutherland is seeking a service-oriented and self-motivated person to join us as a Technical Support Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

Be the point of contact:Handle customer service cases via voice channels. Delivering an experience to every customer, meeting Uverse customer service standards.

Strengthen relationships:Internally have chat sessions with other departments in order to solve issues. Work pro-actively to ensure potential issues are escalated appropriately.

Consistently deliver:Achieve all agreed KPI’s.

Qualifications:

Our most successful candidates will have:

  • Intermediate reading English language skills

  • Technical knowledge in TV Cable (cables, boxes, general functions) and internet (browsing, clearing cookies, deleting browsing history, etc.)

  • Ability to work positively in a fast-paced, changing environment

  • Ability to multitask and have excellent organizational skills

  • Ability to see through the eyes of the customer

  • Ability to be articulate, bright and curious

  • Passion about service

  • Bachelor degree is a plus (Technical Degree)

  • Experience of working in a customer-centric environment is a plus

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