Job Information
Support Services Group Luxury Fashion Customer Service Representative French Bilingual BYOD in New Brunswick, New Brunswick
Are you looking for opportunities to work for a rapidly growing company with room for advancement? Support Services Group builds careers! Our company has grown over 400% in the last 12 months! So, there is a ton of room for growth and opportunity. Interested in a leadership opportunity? At Support Services Group, 95% of leadership is hired from within.
Equipment for this position is required. Must be MacBook or Windows 10 or higher Operating System. You must have a WebCam and a USB Headset.
We are looking for a motivated customer support representative for a MAJOR fashion retailer.
What is in it for you?
We value your contribution and believe that hard work should pay off. We offer competitive rewards and compensation, and we will work with you to maximize earnings through goal attainment.
$19.00 per hour
Health, dental, and vision insurance
Christmas Day Off!
Accrue Paid time Off
PAID training,
Significant career development and advancement opportunities.
We will work closely with successful candidates to ensure they are developed, educated, and motivated to maximize earnings and provide outstanding customer service to our clients.
Our employees are treated with respect. We foster a positive and professional work environment and strive to provide a comfortable, safe, and healthy workplace where employees feel secure and happy.
Our team will be fully engaged to provide you with the support you need in your role as a brand ambassador and world-class customer service advocate for our clients.
What we are looking for:
As with most inbound customer support roles, applicants will be required to present and offer various products and services to customers as part of a consultative sales process.
In your role as a brand ambassador, you will learn how to further satisfy customers through a process of consultative selling.
POSITION RESPONSIBILITIES:
Handle inbound contacts in a courteous, timely, and professional manner.
Listen to customers, understand their needs, and resolve customer issues.
Utilize systems and technology to complete account management tasks
Accurately document and process customer claims in appropriate systems.
Follow all required scripts, policies, and procedures
Utilize knowledge base and training to answer customer questions accurately
Comply with requirements surrounding confidential information and personal information
Appropriately escalate customer issues with the managerial team
Ensure first call resolution through problem-solving and effective call handling.
Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes.
Adhere to all attendance and work schedule requirements.
CANDIDATE QUALIFICATIONS:
Must be 18 years of age or older
High school diploma or equivalent
Experience with data entry utilizing a computer
Excellent organizational, written, and oral communication skills.
Ability to work regularly scheduled shifts within our hours of operation including the training period.
Must be customer service oriented (empathetic, responsive, patient, and conscientious)
We're excited for you to join our team!