Job Information
Fair Haven Community Health Care Pharmacy Outreach Coordinator in new haven, Connecticut
Fair Haven Community Health Care
FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at over 143,000 office visits in 21 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”
For 53 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.
Job purpose
The primary purpose of the Pharmacy Outreach Coordinator at Fair Haven Community Health Clinic is to ensure the efficient and accurate processing of prescription refills, medication adherence, patient education, and internal pharmacy outreach. This role is critical in supporting FHCHC’s mission to provide accessible, high-quality healthcare to the community. By managing prescription orders refills, the outreach coordinator helps ensure that patients have access to timely medications while avoiding duplication of therapy, while adhering to federal and state regulations. This position also contributes to patient education to all pharmacy services FHCHC provides.
Duties and responsibilities
Reporting to the Chief Corporate Compliance Officer, the role’s duties include, but are not limited to, the following:
Process medical prescription refill requests via phone, email, fax, or the electronic health record (EHR) using standing orders.
Communicate with healthcare providers to obtain necessary refill authorizations.
Verify coverage, formularies and suggest covered medications while providing patient education on various pharmacy services offered by FHCHC.
Prepare prior authorizations for medications per clinicians’ orders.
Follow up with patients to confirm receipt of refills and address any concerns.
Communicate the requests to patient’s pharmacy(ies) of choice.
Maintain records in EHR of refill requests, prior authorizations and patient communications.
Assist in providing patient education of medication usage and refills as required.
Collaborate with the pharmacy team to resolve any issues related to prescription refills and transfers of prescriptions between pharmacies
Ensure compliance with all relevant regulations and FHCHC policies.
Qualifications
High School Diploma or GED and training/certification/licensure either as a medical assistant or pharmacy technician required. A minimum of one year of experience working as a medical assistant or pharmacy technician and Basic Life Support Certification is also required.
The selected candidate will have:
A thorough knowledge of medical terminology and relevant procedures, excellent written, electronic and oral communication skills, above average critical thinking and problem solving skills and strong computer skills.
Experience with EHR.
Strong organizational and multitasking skills.
Excellent communication and customer service skills.
Bilingual proficiency (English, Spanish) required.
Ability to work independently and as a part of a team.
Ability to handle a high volume of phone calls with appropriate documentation.
Hybrid setting possible after probation period and positive assessment.
American with Disabilities Requirements:
External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.
Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
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