Job Information
Belcan Corporation Field Service Technician in New Hudson, Michigan
Details:
#NowHiring #FieldServiceTechnician Job Title: Field Service Technician Contract: 6 Months
Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe, and India.
A Field Service Technician Job in New Hudson, MI is currently available through Belcan. In this role you will Supports the installation, maintenance, operation, troubleshooting, repair, and customer training of Pratt Miller products at customer locations, military bases, and training/test sites. If you are interested in this role, Apply Today!
Job Description:
Robotic Command Vehicle Field Service Representative for Pratt Miller Interview Process: 1-2 rounds of Team Video Interviews Onsite in New Hudson, MI and Ft. Irwin, CA (ideally local to SE MI) Travel: 50-100% (will travel to Ft. Irwin 2-4 weeks per month) 6-month contract with possible extension/conversion to FTE *6 weeks of training in New Hudson before going to Ft. Irwin in October
REQUIRED: - HS Diploma AND Technical degree - US Citizenship, US Permanent Resident or ability to meet licensure requirements for lawful access to ITAR/EAR controlled information - Ability to obtain security clearance
POSITION OVERVIEW: Pratt Miller is seeking an experienced and detailed oriented Field Service Representative (FSR) to work closely with a talented cross-functional engineering and manufacturing team on the execution of low-volume production programs. We are looking for an enthusiastic self-starter that can deliver the highest level of customer service experience while contributing to the development of a small team of two to ten people. Our goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. The explosive growth experienced at Pratt Miller has resulted in this opportunity to develop and grow an FSR team focused on tactical, combat, robotic, and vehicle integration programs. Depending on the blend of talent, skills and experience, the ideal candidate will have the capability to continue the evolution of this department. Reporting to the Lead FSR while directly supporting the Product Engineering Team, you will be working with a highly energetic team focused on fast-paced product development and unsurpassed quality. Typical Defense Products may include items such as vehicle upfit kits, mobility enhancement components, weapon system components and integration kits, radar/surveillance systems, security systems, defense platforms, Counter-UAV solutions, autonomous target systems, robotic platforms, and advanced military vehicles. Effective collaboration and communications with customers, suppliers, engineering, purchasing, quality, manufacturing, and sales is critical to being successful in this position.
ESSENTIAL DUTIES AND RESPONSIBILITIES: * Supports the installation, maintenance, operation, troubleshooting, repair, and customer training of Pratt Miller products at customer locations, military bases, and training/test sites * Assist the development and creation of Pratt Miller technical manuals, work instructions, and service manuals * Possess intimate knowledge of Pratt Miller solutions in order to support customers, both remotely and in the field * Inform customers about the use of the Pratt Miller products through formal or informal training, including maintaining user documentation that may include service and maintenance manuals * Translate customers" needs into potential improvements to the platform, by presenting information to the design teams about customer usage and interaction * Assist all Design for Serviceability activities early in the product life cycle * Provide build/assembly support during the prototype, pilot, and production phases * Assist i