Shire Jobs

CUSTOMER ACCOUNT REPRESENTATIVE - CASHIER

ellen@tempofnewengland.com

$20.00 temp to permanent full time

8am to 4:30pm

Primary Function:

Independently and working as part of a team, deal directly with customers to greet customers, receive and process front counter payments and direct customers to other Customer Account Representatives as appropriate.

Essential Job Functions:

Interact directly with customers presenting a polished and professional image of client

• Take customer payments and provide customers with receipts.
• Receive and process payment of bill
• Balance cash against receipts and prepare deposits.
• Ensure that the lobby, cash desk and safe are ready for the days business.
• Maintain customer activity logs.
• Process night drop payments.
• Process incoming and outgoing Dunbar transactions.
• Prepare the daily cash report correctly and within established time framesPrepare the miscellaneous deposit.
• Open and distribute incoming mail.
• Close lobby and cash desk according to established procedures.
• Perform CORE and agency balancing functions.
• Operate collating, folding, stuffing, postage machine(s).
• Work with team members and management to maintain continuous process improvements.
• Work with team members to achieve measurable customer service goals.
• Participate in team decision-making about workload balancing, training needs, and policy and procedures changes required to provide high levels of customer satisfaction.
• Performs other duties in the Customer Account Representative I job description as assigned.

Other Related Duties:

• Participate in workplace health and safety meetings, and work with management and fellow employees to identify and correct health and safety concerns.
• Run errands to pick-up and deliver materials related to the customer service function.
• Perform related duties, as assigned.

Qualifications:

Education and Experience

• Graduation from a recognized High School, Commercial School, or hold an equivalent High School Diploma.
• Basic knowledge of the use of office machines including computers, typewriters, copying/faxing machines, and calculators.
• Must meet bonding requirements.

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``` - One to three years experience in a customer service setting or in a job function that demonstrates the ability to deal effectively with customers. - One years experience in high volume cash handling. - Must possess a valid State of Connecticut driving license. - In lieu of office experience, general utility experience demonstrating the ability to deal with people and work on teams may be considered. - Bi-lingual speaking skills strongly preferred.

Knowledge, Skills, and Abilities Strong attention to detail.

• Adaptable to changes in procedures and policies.
• Organization skills to simultaneously handle multiple tasks of varying difficulty.
• Ability to explain utility billing and service information to customers, including, but not limited to:
• client regulations; demand and power factors; rules regarding termination of service for non-payment; requirements for activation of service terminated due to non-payment; functions performed by all other divisions of client ; how to read a meter, etc.
• Basic computer skills, including moving among screens, typing information, researching customer accounts online.
• Knowledge of business correspondence to compose written communications; to express thoughts clearly and effectively; to use appropriate grammar, style, spelling and tone in business communications.
• Ability to manage supplies: plan ahead for needs, request appropriate quantities, and consider cost.
• Ability to instill confidence by responding to the customer in a prompt, respectful, courteous and informative manner; manage phone conversations, use customer service and interpersonal skills to extract information.
• Ability to calmly and effectively handle abrupt, upset or angry customers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. While performing the duties of this job the employee is required to:

• Use a keyboard for 60%-100% of the workday.
• Have the visual acuity to read information on a monitor or printout.
• Have the ability to speak clearly and be heard on the telephone and in personal contact with customers.
• Be able to bend, stretch, and carry up to 20lbs for short distances.
• Deal with stressful interactions and work under pressure from sometimes-hostile customers at least 50% of each workday.