Shire Jobs

Description:

We are looking for a Lead On-Site Support Technician to join their team in New Orleans, LA. The successful candidate will have 6-7+ years of professional technical support experience. This position will be front line technical support including but not limited to technical troubleshooting, computer setup, computer verification, communication issues, Web-ex conference help, teleconferencing help and other technical issues an employee may have. This individual should have some previous experience working in a help desk environment including some experience with data management, and communication as well as managing and deploying images in SCCM. We are looking for people who have been in environments supporting 4,000+ users. And skills in command prompt, ip config, ticket ques, troubleshooting, intune, citrix/vm, AD, microsoft, windows. Must have aspirations to be a leader for this position in LA, must have a proven track record of being able to work diligently with little to no supervision/guidance.

Responsibilities / Job Duties:

• Active Directory knowledge

• Group Policy concepts

• Microsoft applications knowledge (Excel/Word/etc.)

• Basic network knowledge- the ability to discern between a user issue or site outage. Command line knowledge.

• Support printers and other IT peripherals

• Experience Troubleshooting Windows Client operating systems

• Ideally has some Dell hardware experience

• Very important for candidate to be a self-starter, motivated by opportunities to add value to his/her position within the company

Secondary Skills:

• Respond to all requests for technical assistance in person, via phone, or electronically.

• Answer Support Desk phone within 2-3 rings

• Track, route, document requests in Service Portal

• React to all users respectfully, courteously and professionally.

• Diagnose and resolve technical hardware and software issues using advanced technical methods if necessary.

• Research and resolve questions using available information resources.

• Follow standard help desk procedures and timelines.

• Continually monitor our help desk processes to ensure we are as efficient as possible.

• Redirect problems to appropriate resource.

• Identify and escalate situations requiring urgent attention.

• Track and maintain IT inventory/assets in Service Portal.

• Maintain a current knowledge of system information, changes and updates, including researching new/unique technology needs.

• Assess and complete Projects as assigned within determined Deadlines.

• Troubleshoot communication issues

• First line of teleconference help

• First line of Web-Ex help

• Responsibilities are not all inclusive and may change based on the need of the company.

Requirements/Qualifications:

• Attention to detail

• Problem solving skills

• Customer Service

• Quality Focus

• PC support knowledge

• Troubleshooting Skills

• Documentation Skills

• Listening and Phone Skills

• 2-3 years applicable experience

Skills:

Desktop, Support, Windows, On Site Support, Command Prompt, IP Configuration, Ticket Queues, Troubleshooting, Intune, Citrix, AD, Microsoft, O365, Printers, Customer Service, WAN/LAN, PowerShell, Automation, Scripting, Networking, Azure, Cloud

Top Skills Details:

Desktop, Support, Windows, On Site Support, Command Prompt, IP Configuration, Ticket Queues, Troubleshooting, Intune, Citrix, AD, Microsoft, O365, Printers, Customer Service, WAN/LAN, PowerShell, Automation, Scripting, Networking, Azure, Cloud

Additional Skills & Qualifications:

Great communications skills, team player and a willingness to move up in their career. They want someone who is interested in getting into a systems administration role. 

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.