Shire Jobs

Under general supervision, acts as central contact point for all requests for information from the field offices, including policies and procedures as mandated for federal, state, local, and company compliance. Maintains Service Level Agreements and highest level of customer service for our internal and external customers.

Roles and Responsibilities

• Handles inquires by branch recruiters and managers by responding to general inquiries via multiple shared mailboxes, phone and/or live chat within defined SLAs
• Partners with other corporate HR, legal and compliance departments to obtain relevant information such as links to other forms from the Operations Home (intranet) page.
• Reviews, maintains and updates forms such as applications, addendums, standard operating procedures, policies, Employee Handbook, etc.
• Responsible for the coordination and distribution of all Operations Communications developed by the Operations team. Recommends changes and improvements to management to maintain compliance and consistency.
• Act as administrator for 3^rd party vendor systems supporting branches, clients and associates for onboarding requirements.
• Gathers information and reports for internal and external audit requests
• Handles sensitive data and information with regards to employee records and hiring documents
• Establishes and builds strong customer relationships to ensure understanding of company policies and procedures
• Works closely with contract administration, payroll, and billing on all aspects of service center operations.
• Participates in special projects and performs other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE REQUIREMENTS:

• Associate's degree in business or related field or equivalent work experience required; Bachelor's degree in business related field preferred.
• Minimum of one year in customer service or a related field preferred.

• *If an equivalency statement is used for education and experience, specific number of years must be listed. Generally, an Associate's Degree equates to two (2) years, Bachelor's Degree equates to four (4) years, Master's Degree equates to at least six (6) years.

KNOWLEDGE, SKILLS & ABILITIES REQUIREMENTS:

• Skilled in communicating effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Must be able to interact and communicate with all levels of staff and management.
• Customer service orientation as position requires extensive customer interaction.
• Able to manage multiple tasks and meet deadlines.
• Must have good organizational, interpersonal and motivational skills and be able to work as part of a team as well as a self-starter.
• Must be able to work a flexible schedule when needed.
• Proficient with Microsoft Office products, including Word, Excel, PowerPoint and Outlook

It's an exciting time to be part of our team. We're proud to be a global thought-leader and care about doing the best job we can to ensure better futures for everyone. We do this by building our Future@Work strategy as a united team of 30,000+ colleagues with a collective spirit working in over 60 countries globally.

You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful.

Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together.

Make an impact where it matters most.

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Adecco General Staffing, Entegee, Lee Hecht Harrison Professional Recruitment, Modis, and Pontoon is the world's leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.

Equal Opportunity Employer Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

Posting date: 06-25-2024