Job Information
White & Case LLP Client Relationship Manager - Global Financial Institutions in New York, New York
Firm Summary
Position Summary
Duties and Accountabilities1
Client Communications and Market Knowledge
- Act as the primary business development contact for internal and external stakeholders related to designated FIIG Key and Priority Client accounts
- Gain a deep understanding of client businesses, markets, products, and strategies to proactively identify opportunities for revenue growth
- Share relevant insights, thought leadership, and updates with clients to position the Firm as a trusted advisor
Strategy and Operations
- Collaborate with internal stakeholders to develop and implement client-specific strategies that align with Firm goals and client expectations
- Lead initiatives to explore new revenue opportunities across different locations and practice areas
- Prepare regular reports and presentations for internal stakeholders on client activities and financial progress
- Implement and manage IT tools for contact mapping and organization charts (e.g., global CRM, LinkedIn Sales Navigator, market research tools)
- Lead or participate in significant proposals and panels related to designated clients
Team Collaboration
- Leverage firm-wide capabilities and introduce specialists to meet client needs
- Work closely with cross-functional teams (e.g., pro bono, diversity & inclusion) to enhance client relationships
- Collaborate with Events team to organize flagship and new client events, including social events, partnerships, and client trainings
- Lead the integration of lateral partners with relevant client relationship teams
- Manage the entire secondment process, from creating the business case to candidate preparation, check-ins, debriefs, and follow-ups on action items
- Develop engagement ideas and support associates in various business development opportunities
Performance Analysis and Reporting
- Plan and conduct regular client relationship meetings, including proposing discussion topics, identifying attendees, and preparing materials showcasing Firm capabilities and financial information
- Conduct meaningful client feedback sessions to foster relationships, gather insights, and ensure service excellence. Monitor the implementation of feedback
- Actively analyze financial performance of client accounts, taking proactive measures to meet financial targets
Qualifications
- A sound track-record of business development experience at an experienced manager level, preferably within a law firm and/or large international organization
- Comfortable working across multiple cultures and time zones
- Experience managing key accounts in an international professional services context, with a focus in financial services sector preferred
- Familiarity with client development activities in an international law firm or professional services environment
- High standards of professionalism with strong attention to detail and a strategic mindset
- Excellent drafting, research, organizational, and communication skills
- Effective interpersonal skills and the ability to engage stakeholders at all levels
- Pragmatic, self-motivated, and flexible with the capacity to work both independently and collaboratively
- Willingness to take on additional tasks as and when required
- Proficient in MS Office suite; experience with iManage or similar document management systems preferred
- Strong oral and written communication abilities with a diplomatic approach
- Assertive and impactful demeanor with a positive outlook
- Good team player and team/project management experience
Location and Reporting
- This is a hybrid role based in our New York office.
- This role reports to the Global Financial Institutions BD Lead.
Equal Opportunities
White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a diverse and inclusive workplace. It is our Firm's policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact talent.acquisition@whitecase.com
White & Case LLP offers a comprehensive suite of benefit programs to all eligible employees, including medical, dental, and vision insurance, life and disability coverage, 401(k) retirement savings, vacation time, and leave programs (including parental leave). Exempt roles are also performance bonus eligible.
The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
1The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
White & Case is an Equal Employment Opportunity (EEO) employer and is committed to creating a diverse and inclusive workplace. It is our Firm’s policy to recruit, employ, train, compensate and promote without regard to race, color, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
Applicants who are interested in applying for a position and require an accommodation during the process should contact lateralrecruiting@whitecase.com.
Minimum Salary: 100000.00 Maximum Salary: 100000.00 Salary Unit: Yearly