Shire Jobs

Client Success Manager, Mid-Market

As a Client Success Manager, you'll play a crucial role in building and maintaining strong relationships with Progyny's growing sector of mid-market employer clients. In the role, you'll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells.

What you'll do...

• Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions

• Build relationships with consultants and brokers, recognizing the value they bring to our clients

• Successfully manage upsells of new product lines and renewals of current clients

• Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals

• Deliver regular reporting to customer including plan performance and service results

• Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer

• Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives

About you...

• 3-5 years of experience within the employer benefits or insurance industries

• Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment

• Excellent negotiation, collaboration, and listening skills

• Excellent messaging, positioning and presentation of information for client impact

• Strong project management skills

• Strong business and financial acumen

• Ability to work under pressure and prioritize responsibilities

• Prior success in a fast-growing organization

• Resides in the Mid-West region