Cisco Customer Care Specialist (Slido) in New York, New York
Slido is a technology company that helps meetings and conferences all around the world to become more effective and engaging.
Customer Care communicates with and supports our existing and potential customers using email, live chat and calls. We love having meaningful, human conversations with our customers and to be able to do this every day. As we develop new things within the product and our integrations, communications with customers are also growing more complex, so we’re looking for reinforcements to join our team!
Communicate, guide and advise our customers via email, live chat, phone call or video conference calls on the usage of the product, our integrations and meeting design
Troubleshoot and solve live issues that customers face with their meetings and events
Be ears and eyes of our company and cooperate closely with our product teams by reporting bugs, submitting feature ideas or pain-points to make meaningful improvements to our product
Be an advocate for our customers and our user community
How you’ll do it
25-30 hours per week on assigned morning/afternoon/evening shifts where you deal with chats, emails and calls: majority of the conversations are in written form and the shifts are distributed 2 weeks ahead
10-15 hours per week spent on various projects (e.g. webinars and trainings for our customers, educational materials and guidelines, technical knowledge-base, analysis of conversations etc. - your own ideas for improvements are more than welcome!) and on your own and team's learning & development
Once every 2 months, a Saturday/Sunday emergency shift (checking emails through the day)
You have prior experience in Customer Care, preferably in SaaS (at least 2 years)
You’re passionate about technology and comfortable with handling complex cases or have experience with troubleshooting integrations or software.
You’ve got strong communication skills in English verbal and written (+2nd language is a plus)
You’re able to prioritize tasks and work with customers under pressure
You’re driven by helping others, empathetic and always want to provide the best possible response to the customer.
You’re proactive in your own personal development and you’re able to give constructive feedback to your colleagues
You’re a problem solver and always willing to roll up your sleeves
Each and every one of us is working on things that have a real impact on more than hundreds of thousands of people around the world every week. We're aiming to build a world-class product from our origins in little Slovakia.
Humble and strong, thinkers but doers, with both feet firmly on the ground but shooting for the stars. That’s who we want to be. Do you feel the same? Let us know.
Why join us
Slido is a team of 200+ people who are passionate about what they do and care about each other
You have the opportunity to work on things that have a real impact and are being used by thousands of people around the world
Culture of Freedom & Responsibility
We support remote work
Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.