Shire Jobs

• Lead the implementation and management of the technology platforms used by SQUIRE’s customer support team- Evaluate, implement and manage tools to improve efficiency and customer satisfaction, including but not limited to contact center/VOIP systems, case management solutions, and other support technologies- Develop strategies to scale customer support operations to support business growth while maintaining high service quality standards- Work closely with IT, development teams and GTM operations to ensure the customer support systems are fully integrated with other SQUIRE business systems- Monitor system performance metrics and make data-driven decisions to improve customer satisfaction- Ensure all customer support technologies comply with data protection regulations and company policies- Manage vendor relationships, ensuring that services and products delivered are cost-effective and meet the specified standards- Train and support customer support staff on the use of technology tools- Stay updated with the latest in technology solutions and customer support trends to keep our systems and practices modern and effectiveThe duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

Minimum Salary: 80000 Maximum Salary: 100000 Salary Unit: Yearly