Job Information
TEKsystems Desktop Support Technician in New York, New York
Description:
Key Responsibilities:
• Provide exceptional white-glove technical support to executive-level customers, including troubleshooting and resolving hardware, software, and network issues.
• Set up, configure, and deploy desktops, laptops, mobile devices, and peripherals for executive users.
• Perform regular maintenance and upgrades on executive devices to ensure optimal performance and security.
• Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
• Conduct technology training sessions and provide ongoing support to executives to enhance their proficiency with IT tools and systems.
• Maintain accurate records of support requests, resolutions, and inventory of executive devices and software licenses.
• Stay updated on emerging technologies and best practices in desktop support to continuously improve service delivery.
• Provide on-call support and participate in after-hours maintenance activities as needed.
Skills:
Technical support, Windows, office 365, intune, mobile device, microsoft office suite, communication and people skills, customer service skills, enterprise it
Top Skills Details:
Technical support,Windows,office 365,intune,mobile device,microsoft office suite,communication and people skills
Additional Skills & Qualifications:
Experience supporting executive level customers in an enterprise level environment.
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.