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Salesforce.com, Inc Director, Employee Communications, Issues Management in New York, New York

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing

Job Details

The Director, Employee Communications will serve as our internal communications lead for issues management. This individual will partner with our Global Safety & Security and Employee Success teams to surface and track potential issues or concerns, partner with other communicators and leaders across the business to support our response efforts, and manage the development and execution of internal communications plans to address issues. This individual will also support executive communications and presentation development for our SVP, Global Safety & Security.

We are looking for a strong leader, strategic problem solver, and forward-thinking writer and content creator who is all about working as part of an innovative and collaborative team committed to doing the best work of our lives, together. Success in this role will be grounded in the ability to listen, question, consult, and translate important and often sophisticated messages into clear, engaging communications, and lead in a fast-paced and constantly evolving environment.

Responsibilities:

  • Serve as the employee communications lead for the company’s cross-functional issues management team, and provide recommendations and counsel, in partnership with corporate communications, global safety & security, government affairs, legal, our Office of Equality, and leadership.

  • Track trending concerns and issues, and develop employee communications strategies and plans that help employees understand a situation, our response, and available resources and support. This includes crafting messaging, communications, presentations, talk tracks for town halls, FAQs, and other support materials.

  • Maintain processes and standard methodologies to facilitate fast and effective execution in critical moments.

  • Provide strategic input on messaging and positioning to ensure the narrative is engaging and aligned with our desired tone and values.

  • Develop content and presentations that support executive communications for our head of Global Safety & Security that meet our style guidelines, creative goals, and brand standards.

  • Create and review templates that enable our Global Operations Center to communicate with and support employees at scale.

  • Shape and execute a global internal communications strategy that raises awareness of the outstanding initiatives and support provided by our Global Safety & Security team.

  • Partner closely with our Corporate Communications team to ensure alignment with external strategy and messaging.

  • Build relationships with and drive alignment and execution across communications teams company-wide.

Experience/skills required:

  • 10+ years of experience in communications or a related subject area; and a track record of success developing and successfully implementing multi-channel communication strategies.

  • Experience with change management and executive communications preferred. Experience in technology or other fast-paced, matrixed environment a plus.

  • A forward-thinking communicator and strong content creator experienced in translating information into compelling messaging and narratives, often on tight deadlines.

  • High emotional intelligence and executive presence, with a proven ability to influence and build partnerships at all levels of the organization.

  • Ability to quickly grasp information across a variety of subject areas and build clear communications with minimal mentorship

  • A high level of empathy for our global and diverse audience of 60,000+ employees and experience communicating to a global audience.

  • Calm and cool under pressure. Attention to detail and excellent time management skills are critical.

  • A creative, strategic problem solver who challenges the status quo and fosters unique approaches to executive and employee communications.

  • Google Slides and Keynote expertise. Photoshop, Illustrator, InDesign, motion graphics, and/or video experience a plus.

  • Confidence and ability to lead, manage and execute multiple projects in a fast-paced, deadline-oriented, and ever-changing environment.

  • Proven ability to work cross-functionally and exert influence without direct authority.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form (https://careers.mail.salesforce.com/accommodations-request-form) .

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce.com (http://salesfore.com/) or Salesforce.org .

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Founded in 1999, Salesforce is the global leader in Customer Relationship Management (CRM). Companies of every size and industry are using Salesforce to transform their businesses, across sales, service, marketing, commerce, and more by connecting with customers in a whole new way. We harness technologies that can revolutionize companies, careers, and, hopefully, our world.

Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

There are those who choose to work with the best and brightest. And then, there are those who want to do more than just a job. They are the ones improving lives, not only their careers. Having an impact now instead of later. Doing something that’s so much bigger than themselves, an industry, and their company.

We believe everyone can be a Trailblazer. Join Salesforce and discover a future of new opportunities.

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