Job Information
Callen-Lorde Community Health Center OPERATIONS MANAGER OF BEHAVIORAL HEALTH SERVICES in New York, New York
OPERATIONS MANAGER OF BEHAVIORAL HEALTH SERVICES
Job Details
Job Location
Callen-Lorde Community Health Center - Manhattan - New York, NY
Position Type
Full Time
Education Level
4 Year Degree
Salary Range
$80,350.00 - $87,350.00 Salary/year
Travel Percentage
None
Job Shift
Any
Job Category
Health Care
Description
Callen-Lorde is a leading healthcare provider committed to serving the LGBTQ+ community and those living with HIV. We're dedicated to providing high-quality, patient-centered care in a welcoming and inclusive environment.
About the Role
We're seeking a dynamic and experienced Manager of Operations for our Behavioral Health Services team. This role offers a unique opportunity to make a significant impact on the lives of our patients by ensuring efficient and effective delivery of behavioral health services.
As the Manager of Operations for Behavioral Health Services at Callen-Lorde, you will play a pivotal role in ensuring the seamless delivery of mental health care to our diverse patient population. This position bridges clinical excellence with operational efficiency, overseeing the day-to-day functions of our behavioral health programs across multiple locations. You'll work collaboratively with interdisciplinary teams to optimize patient access, streamline workflows, and maintain high-quality care standards. This role offers a unique opportunity to directly impact the mental health services provided to LGBTQ+ individuals and those living with HIV, while also contributing to the strategic growth and improvement of our behavioral health programs.
Key Responsibilities
Oversee daily operations of Behavioral Health Services across multiple locations
Collaborate with leadership teams to integrate and improve service delivery
Manage patient access, visit volume, and benchmark standards
Develop and implement process monitoring systems and actionable data reports
Facilitate interdepartmental communication and address patient concerns
Support clinical initiatives and internal referral processes
Participate in hiring, training, and supervising staff
Ensure compliance with regulatory requirements and quality standards
Benefits
All full-time employees are offered a comprehensive benefits package including an exceptional low cost medical plan option for you, your domestic partner and/or your family, tuition assistance, dental insurance, vision insurance, no cost life insurance, short and long-term disability insurance, Flexible Spending Account, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.
Learn more about our employee benefits https://callen-lorde.org/benefits/
Qualifications
Bachelors Degree required in related field. Master of Social Work (MSW) preferred
Three years managerial experience in a mental health or health care setting preferred, or relevant experience.
Experience in practice management in a health care setting
Knowledge of compliance regulations for Article 28 and Article 31 clinics
Experience working in article 31 and article 28 environments strongly desired.
Experience working with the LGBT community and those living with HIV and/or Mental Health concerns preferred.
Personal Characteristics, Skills, and Abilities
Ability to work with diverse populations
Commitment to diversity, equity, and inclusion work, specifically with a focus on creating an anti-racist and anti-oppressive culture and work environment
Demonstrated leadership and administrative/organizational skills
Excellent interpersonal, written, and oral communication skills
Strong Internet, PC, and spreadsheet skills
Bilingual (English/Spanish) preferred.
Commitment to diversity, equity and inclusion
Commitment to the mission of Callen-Lorde